Why do consumers hate ATM fees so much?

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It might be because they don't have a clue where the money goes ... and nobody's taken the time to educate them.

FEATURES


Whack-a-Troll: Supreme Court beats Congress to the punch on patent reform

Patent troll suits will still pop up, but the ATM industry now has a better chance of beating them.

'EMV BITES!'

You might agree with EMV detractors, but what really matters is that MasterCard and Visa have decided that it has value in combatting fraud at the ATM.

Accelerate profits with exceptional customer service

As ATM upgrades ramp up, your customer service team must be ready to meet the demand and reinforce customer relationships.

How do Brits love their in-store ATMs? New study counts the ways

Merchants love them, too: A good deal of the cash from their in-store ATM comes right back to them.

The industry's most popular guide: 2014 Software Trends and Analysis

This year's study offers early insight into post-Windows 7 software priorities.

What can FIs learn from gas stations?

If you remember the days of full-service fill-ups, you already have a clue.

Cash is vital to disaster recovery: How IADs can help

I grew up in the Deep South where hurricanes are always worrisome this time of year. Everything heats up and the deluge begins — unpredictable, but certain.

ATMIA Europe's new director: A strong voice for cash

Consistent regulations and ready cash access are priorities for ATMIA Europe's new executive director, Ron Delnevo.

Here come the regulators!

In what is likely more of a trend than a blip, two regulators have already weighed in on behalf of disgruntled constituents in the payment security debate. And who can blame them? Politicians feel most empowered and useful when they...

EMV and the ATM industry: Moving the rock uphill

Migration to EMV is a Sisyphian task; Sisyphus would probably rather just push his boulder up a mountain.

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NEWS


Barclays Botswana aims for 'go-to bank' status with next-gen ATMs

The new ATMs will enable branch transactions beyond traditional banking hours, as well as nontraditional services such as bill payment, funds transfer, mobile phone top-up and mini statements.

Diebold, Wincor partner to launch global ATM security association

The association will share information to aid in the rapid implementation of countermeasures to ATM security threats. Membership is open to institutional operators, ATM manufacturers and suppliers.

Paramount ATMs to aid orphans in Kenya

Paramount Management Group has pledged surcharge income from several dozen of its East Coast ATMs to Horizon Initiative, a nonprofit helping Kenyan children.

Euronet to add 700 new Diebold units

Diebold Inc. will provide Opteva cash-recycling units to the IAD's extensive European fleet, which currently totals more than 18,000 ATMs.

PAI, OnPoint Community CU strike branding deal covering Oregon ATMs

Payment Alliance International, a provider of retail ATM solutions, and OnPoint Community Credit Union, the largest CU in Oregon, have announced an agreement under which OnPoint will brand all Rite Aid pharmacy ATMs in Oregon — 72 machines in all....

ATMIA, Tremont publish new overview of US ATM industry

The ATM Industry Association and Tremont Capital Group have jointly released the "U.S. ATM Industry Overview," an updated version of the ATM deployer white paper first published in 2010. The comprehensive report begins with a historical review of the ATM industry over nearly five decades.

Carolina Foothills FCU outsources fleet to Dolphin Debit

Carolina Foothills Federal Credit Union has turned over complete management of its ATM fleet to Dolphin Debit, a Houston-based ATM management company, in a multi-year agreement.

Allpoint surcharge-free ATMs to accept deposits

Retail ATM operator Cardtronics Inc. has announced plans to add deposit-taking capability to 2,500 of its Allpoint surcharge-free ATMs in the U.S. by the end of the year.

FreeATM raises funding, refines business strategy for IAD market

FreeATM, an advertising-driven fee-free ATM network, has announced the first closing of $745,000 of Series A financing. The company hopes to raise an additional $255,000 with an equity crowdfunding campaign it has launched on SeedInvest.com. The Series A round was...

Flite supplements ATM services portfolio with mobile RDC solution

Flite Banking Centers LLC is expanding from its roots in ATM-based products and services into the realm of mobile banking solutions with a new customizable mobile app called SnapCheck.

Welch ATM expands in Chicago with ATM portfolio purchase

Welch ATM today announced the acquisition of the ATM portfolio of Chicago-based Thillens Inc., a cash logistics and ATM services provider, and the largest independent armored car service provider in the Midwest. The acquisition closed last month, a news release...

BSNB, Welch ATM enter branding agreement

Ballston Spa National Bank and Welch ATM announced today that BSNB will offer its customers surcharge-free access to ATMs at 44 Rite Aid Pharmacy locations in the New York State counties of Albany, Rensselaer, Saratoga, Schenectady and Warren. The machines...

India’s small FIs look to white label ATMs for affordable expansion

Small private banks in India are looking for ways to increase their footprint without adding to their overhead, and to do it, they’re eyeing a relaxed ATM policy that allows white label IADs to set up machines under the auspices...

African distributor aims for 3K installed ATM base in 2014

Inlaks Computers, a Lagos, Nigeria-based strategic partner of Nautilus Hyosung, has announced its intention to achieve an installed base of 3,000 ATMs in the country by the end of this year.

Cardtronics rolls out new UK branding

ATM services provider Cardtronics is applying a new look and feel to the branding of its U.K. ATM estate, as the company rolls its Bank Machine, Cardpoint and CashZone holdings into a single identity — CashZone. During a transitional period,...

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