Tom Swidarski, the chief executive and president of Diebold Inc., says the challenging economic environment has made integrated services a more viable business option.

Greg Steffy, center, has been charged with heading Diebold’s Integrated Services division.

From left is a representative from Diebold customer Community Bankshares; Diebold’s Larry Black, the director of Security Solutions; and Greg Steffy, Diebold’s senior director of Integrated Services.

Community Bankshares relies on Diebold’s Integrated Services.

Following a briefing about Integrated Services, Swidarski and other members of the Diebold management team demonstrated some of Diebold’s deposit-automation technology.

Industry analysts, such as Forrester’s Ellen Carney, right, were anxious to hear how Diebold is changing its corporate strategy with a bent toward service.

Diebold’s Jim Block offered a demonstration of Diebold’s "Branch of the Future" concept — which involves the integration of the branch, self-service and mobile channels.

Lisa Chipps is Diebold’s executive briefing program specialist. During the April 16 event at Diebold headquarters, Chipps walked through Diebold’s solutions center, offering a bit of insight and history in and about Diebold’s Opteva

The Opteva line is an upgradable ATM line that can be altered, as this terminal has, to include a keyboard rather than a keypad. The keyboard could be used for applications that require the filling out of forms, for instance, Chipps said.

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Diebold’s vault solutions remain some of the company’s best-selling. PassVault security solution requires a biometric reading of the palm, Diebold’s next-generation access-control devices rely on RFID technology for electronic vault

Diebold’s cash dispensers for tellers at retail branches are now coming equipped with cash recycling functionality. A recycling dispenser can manage 5,000 notes, while a typical teller dispenser can hold up to 2,400 notes per cassette.

The Opteva island ATM, or "Bank in a Box," is ideal for locations where FIs don’t have branches, Chipps said.

The Identicenter kiosk is part of the "Branch of the Future" that’s actually being used in the market today, primarily by credit unions. The kiosk identifies members when they enter the branch via a biometric read or a Social Security

A unique teller station. This remote concept is actually used by a Diebold bank customer in Hawaii.

The "green" movement is one Diebold is taking seriously, Chipps says. "We want our customers to know about our ’green’ initiatives," she said. To that end, Diebold has named Jim Merrill the director of its green ini

A customized wrap for the ATM surrounds helps FIs promote their brands and their services.