Help Desk Services

One or our key services that we offer customers is Solvport Connect™. We understand that when you or your customers need help, you need it right away. That’s why we provide a product that allows you or your customer to get expert help 24/7/365. Our Technical Support Representatives (TSRs) answer 90% of all calls within 20 seconds and help resolve about 70% of the technical problems that customers encounter, directly over the phone. This service can save money by avoiding the unnecessary cost of having a field technician dispatched to the site.

  Products and Services

  • SOLVPRO SERVICE™ - The Standard for Service Excellence

    SOLVPRO SERVICE™ - The Standard for Service Excellence

    Solvport delivers professional, outsourced, technical field service for ATMs & Kiosks to more than 100 service markets with over 160 employed field technicians. Our technicians perform 20 additional services at every service call to ensure maximum uptime of your ATM and provide you with the highest level of service possible.


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  • SOLVPRO SERVICE™ Service Contracts

    SOLVPRO SERVICE™ Service Contracts
    Manage your monthly expenditures with a fixed monthly service contract.

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  • SOLVPRO SERVICE™ - Pay-Per-Service-Call

    SOLVPRO SERVICE™ - Pay-Per-Service-Call
    Customers pay a flat fee each time the ATM or Kiosk requires a service call. The per-event flat fee invoice creates predictable pricing and eases invoicing to customers.

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  • Real-time Web-based ATM Management Application

    New! Solview 2.0™ 24/7/365 Online Access: Open and check status of service calls, access pictures of service locations, help desk call recordings, get real-time status of project completion, and receive customizable automated e-mail alert s for your service calls.

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  • Project Management Services

    Solvport Assist™ efficiently and cost-effectively manages your projects including: installations, replacements and rollouts; hardware and software upgrades; ATM processor conversions; audio enabling; preventative maintenance; and signage and other upgrades. Now get real-time updates of your project status 24/7/365 through Solview 2.0™’s  new Project Management Module.

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  • Solvport Parts & Supplies

    Order both new and used ATM parts, as well as supplies.

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  • Error Code Monitoring

    Solvport Detect™ keeps ATMs & Kiosks more productive and profitable by actively monitoring customers’ devices.

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