Maintenance Support is our Business
For over 100 years, Burroughs has been in the business of providing outstanding service delivery to its customers for check processing, cash automation, and distributed capture products. Additionally we maintain a wide range of non-Burroughs check, cash, ATM and credit/debit card equipment across the United States.With our Payment Systems Maintenance Support Services you are able to focus on your core business and more strategic initiatives, while letting us provide you the best maintenance support available.

Our unique engineering expertise provides the highest quality support in the industry. Expert service technicians - each averaging over 20 years of applied experience - provide unmatched maintenance services; including on-site, depot, and advanced exchange.

Proven Outstanding Service Features

• Exclusive toll-free Expert-on-Call Support Line provides immediate access to expertly-trained U.S. based Burroughs representatives
• Automatic tracking, through a closed loop process, escalates unresolved issues to second and third-level experienced technicians
• Immediate access to engineering development teams
• Comprehensive diagnostic tools to identify and resolve even the most complicated issues
• Factory-certified repair parts for maximum quality
• Automatic alerts to technicians of updates and enhancements to equipment

Third-Party Maintenance Excellence
Burroughs maintenance expertise extends beyond our own product support. Our expert technicians provide unsurpassed services to help you keep all your systems running smoothly. Our unique expertise provides the highest quality support in the industry. 

To assist in our third-party maintenance support we provide sophisticated call tracking and parts tracking databases with real-time information. If that’s not enough, and unforeseen issues arise, a formal problem escalation procedure is put in place. Let our qualified team of experts meet your specific business needs!

We back up our capabilities with:

• Domain knowledge in all disciplines of our business
• Industry-leading “Best-in-Class” check and cash solutions
• Rich legacy based on more than 100 years of providing payment products and services to the financial industry
• Wide geographic field support operation with approx. 2,500 maintenance customers
• A consumables / supplies business providing superior quality product and supplies for a wide range of payment processing equipment
• Unparalleled R&D capability with more than 200 patents issued
• Large installed customer base with 7 of the world’s top 10 banks and over 1,700 regional and community banks in North America
• Proven collaboration record with more than 50 solutions providers and distributors

Flexible Support Options
Burroughs is committed to meeting your SLA’s (Service Level Agreements). These support service options are available to meet your unique needs.

On-Site Support Service

• Same Business Day – Up to 24 hours a day/7 days a week
• Next Business Day – 9 hours a day/5 days a week

Depot Support Service

• Advanced Exchange Service
  • Payment Systems ships an exchange unit - next-day delivery
  • Client swaps their unit for exchange unit
  • Client returns their unit
• Mail-In Service

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  • Client ships their unit to Payment Systems for repai
  • Payment Systems returns the repaired unit within 3 business days

Expert-on-Call
These service options are provided using our Expert-on-Call triage service, to help you get the most benefit from your technology investments without delay!