Service Desk^.iQ provides ability to monitor common workflow engine for effective technical support and let’s respond quickly and efficiently to any transactional equipment incident or concern.

This is an intelligent tool for collecting and gathering business process information, data about the system processes, documentation and accountability.

Solution allows on-line monitoring and controlling the status of every request lodged by a business customer or the system starting with the request reception, assigning it to a specific specialist and down to full failure elimination, closing the request and including data on works done into the database.

Here are the main tasks covered by Service Desk^.iQ

• Service requests management
• Incident monitoring
• Issue status control
• Automatic reception, recognition, sorting and documentation
• Resources management
• Contractual obligations fulfilment control
• Structured and interrelated data collection
• Statistical and analytical accountability rendering
• Alerts and operative information management

BS/2 develops and introduces .iQ Family solutions building up on the long term experience gained by the company and its partners, using the most advanced IT company management practice ITIL and international ISO 20000 standards.

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