The quality of customer experience you deliver can help you stand out from your competitors in the battle to attract and retain profitable customers. It can also have a fundamental effect on your bottom line.
As your most touched point of interaction with consumers, self-service plays a critical role in your success. The important thing is to offer better service than anyone else. To offer an easier, faster, more reliable and more comprehensive self-service network than your competitors.
We launched our industry-leading SelfServ range of ATMs early in 2008. And today, it continues to be the most technologically advanced ATM family on the market.
Since its launch, though, the economy has changed significantly, and we are under no illusions that, for many, these are now highly challenging times.
As the world’s leading ATM manufacturer, we know all too well that the challenges and opportunities you face to increase growth, improve efficiency and ensure corporate responsibility are now even more important.
As many institutions look to reduce their capital expenditure (capex) budgets, outlays seen as ‘Smart Capex’ are the exception. It is those exceptions that directly help reduce costs, drive revenue growth or radically improve the customer experience where you will see the greatest return on your investment.
In all these respects, NCR SelfServ will not only meet your expectations, but exceed them – because NCR’s five core values hold true. Namely, to deliver:
Redefined Availability – Informed Manageability – Intrinsic Security – Intuitive Usability – Committed Responsibility
Built and designed to these solid principles, NCR’s SelfServ 20 and 30 Series product ranges will enable you to meet the challenges of growth, operational efficiency and responsibility more than any other ATM available today.
It’s because, with over 152 million successful consumer transactions carried out to date, SelfServ continues to exceed our own expectations, too.
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“Our ATM channel plays a key part in how our customers perceive us and maintaining the highest levels of availability is key to providing exceptional customer service. With unique technologies NCR SelfServ has enabled us to provide 24x7 availability and provide superior service to our customers.”
Fatih Bektasoglu, Business Unit Manager, Garanti Bank “Increased availability and superior security features that build customer confidence are very important to us. NCR SelfServ has delivered both these things and has helped us to migrate many customers onto our ATM channel.” Jamal Tumeh, Self-Service Department Manager, Banque Saudi Fransi |

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APTRA Relate puts the all-important 'personal touch' back into self-service. By harnessing the power of Customer Relationship Management, it enables you to deliver a personalized experience and relevant, timely marketing messages to your customers. The relationship is back!


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