The uGenius Video Banking Management Suite includes various applications that allow a financial institution to ensure that customers are having the best possible experience while being served with the uGenius Personal Teller System. Some of the tools available with the uGenius Video Banking Management Suite include:

 

uGenius Network Manager—The uGenius Network Manager is a secure web portal that offers multiple functions.  It provides reports and metrics regarding the customer sessions conducted with the uGenius Personal Teller System allowing for easy audits. IT and technical staff can use the uGenius Network Manager to monitor machine status and remotely diagnose or reset devices. Executives and managers can use it to view call center productivity, system usage, and time-of-day metrics.

 

uGenius Call Center Dashboard—The uGenius Call Center Dashboard is a dynamic and customizable application that can be used to monitor real time status of the uGenius Personal Teller System. The application can even be displayed on large monitors in a call center environment to easily communicate critical information or to display status against call center goals.

 

uGenius Check 21 Engine—The uGenius Video Banking Management Suite offers the ability to capture electronic images of deposited checks and create an X9 or Check 21 compatible file that can be sent to your electronic check processor.

 

To learn more about how the uGenius solutions can revolutionize your financial institution, please contact our firm.