The uGenius® Personal Teller System is a video banking solution that has a game changing impact on the time, place, and personal service aspects of customer convenience and enables new staffing models that significantly reduce labor overhead. The uGenius Personal Teller System leverages an innovative combination of video banking machines, machine software, teller software, and system management software and services to connect Financial Institutions customers and tellers in a remote yet highly personal transaction environment. Customers can now see, hear, and complete a transaction with a teller from multiple service delivery touch points. Tellers can also work i n a safe centralized video-based call center allowing personal teller services to be delivered up to 24 hours a day 7 days a week.

There are several reasons to consider the uGenius Personal Teller System for your organization:

1. Place Convenience--“Hub & Spoke” Retail Distribution

Are there target customers that you would like to reach with more convenient services and yet cannot justify building a traditional branch to service their needs?

Are there high traffic areas such as malls, grocery stores, universities, corporate offices, and transportation hubs where you could leverage a small footprint video banking branch?
 
The design of the uGenius Video Banking hardware and software solution can be leveraged to create multiple smaller branches offering extended service hours.

• Shrinking the size of branches lowers real estate, construction, fixture, equipment, and labor costs. 
• Multiplying your number of transaction locations will build your brand and market visibility. 
• These new locations along with extended service hours will increase overall deposits and net income as the additional convenience attracts and retains customers.

2. Time Convenience—Extended Service Hours

• Branches that do not need to focus on managing the teller function can turn their entire attention to developing customer relationships around a broader set of financial solutions.  This will increase share of wallet and net income per customer.
• Centralizing teller and some platform resources allows for instantaneous load balancing of labor between busy and slow branches improving efficiency and lowering labor costs.
• Centralizing tellers and some platform resources removes the costs and management burden of hiring, training, and staffing these employees at each individual branch lowering overall operating costs.
• Centralized staffing improves overall service consistency and quality.
• Removing the traditional teller line improves branch security and safety.