Creating a Revolution in Retail Banking Convenience & Efficiency

uGenius Technology is the world’s leading provider of video banking solutions.  These solutions are enabling financial institutions to dramatically reduce branch operating costs while increasing customer convenience and satisfaction through up to 24/7 access to personal transactional assistance.

Video Banking combines video collaboration and transaction processing technologies to connect customers and Financial Institution (FI) employees in a remote yet highly personal interaction environment.  Customers access FI employees through a uGenius or third-party Video Banking Machine which can be placed in a variety of indoor and outdoor service locations including traditional branches and a variety of other small alternative branch locations.  FI employees work at a centralized video based call center or at other remote offices while servicing customers at a Video Banking Machine.  Once connected in a video banking session, customers and FI employees can complete a variety of banking transactions such as cash deposits, check deposits, check cashing, cash/coin/check withdrawals, payments, transfers, and a variety of other customer service inquiries.

Video Banking helps resolve the conflicts created by the pressure to reduce branch operating costs while still growing customer satisfaction, market share, and deposits.  Video Banking enables new retail banking models that utilize smaller branches, offer 24/7 extended service hours, and provide personal transaction assistance at a much lower cost.

Leapfrog Your Competitors with Superior Convenience

If you could double your service hours and locations at a fraction of the traditional cost, would that make a difference to your customers?

Market research indicates that consumers highly value branch convenience when choosing a financial institution.   However, growing a branch network and increasing service hours is very costly.  uGenius Video Banking solutions enable FIs to create a branch presence anywhere they can get a high-speed internet connection.   And uGenius solutions allow an FI’s tellers to work in a safe, centralized video-based call center allowing financial institutions to safely and efficiently provide Personal Teller services up to 24 hours a day 7 days a week.

The branch of the future is here and banker’s hours are a thing of the past.

Reduce Costs and Improve Teller Operations

How can you do more with less?

Staffing, training, and managing the teller function likely combine to be one of your largest budget items and require a great deal of time and energy week in and week out.  At the same time, your tellers are the most consistent “face” to your customers and their role is critical in maintaining positive customer relationships.

The uGenius Personal Teller System allows you to improve the operational effectiveness of the teller function and reduce teller staff by up to 50% by leveraging a centralized video call center and load balancing teller resources across multiple uGenius Video Banking enabled branch locations.

Learn More:To learn more about how the uGenius solutions are revolutionizing the industry, please view a video case study.