Features, News & Blogs
50 shades of ADAI bank at a regional FI with 400-plus locations, including a nearby branch with a drive-up ATM. Recently, I noticed that the keypad had just one raised dot on the number five key — no Braille instructions elsewhere to tell users how to …
Commentary: Who's really calling the shots on ADA for the ATM industry?A federal judge in Massachusetts last Thursday ruled that Cardtronics had failed to meet a twice-extended deadline relating to a 2007 settlement of an ADA complaint dating back to 2003. As a result of the judge's findings, Cardtronics could be …
Now that EFTA lawsuit filings are a thing of the past, will ADA lawsuit filings take their place? A class action lawsuit filed two weeks ago in Atlanta might offer an indication. According to a report by CUNA News Now, the suit, filed on Feb. 28 …
ADA and the ATM BrandThe ADA requirements deadline for ATMs has long since passed, but many financial institutions have yet to make the upgrades to all of their machines. Some 50 percent of ATMs in the United States remained non-compliant following the deadline …
Don't junk that ATM!In a follow-up to this commentary from Triton, ATM Marketplace will look at factors that are expected to drive supply and demand for refurbished ATMs in the near future. As regulatory requirements change to make ATMs more accessible (e.g., adding …
The top 5 things we learned from ADA: It’s not over.As 2012 comes to a close, it's good to look back at ADA implementation to see what we learned from it — and where it might take us in 2013 and beyond. Believe it or not, some financial institutions still are not compliant, which means there …
Bruce Carlson is busy — very busy. Since March 15, the Pittsburgh lawyer has filed 19 class action suits against ATM operators on behalf of a Texas woman, Victoria Gilkerson, alleging that machines did not meet new ADA requirements, and …
The top 5 things we learned from ADA: Awful-looking ATMs had to go!Pressure exposes strengths and weaknesses. Remember when you realized that, as a service company, maybe you didn't have enough quality techs to do all the ADA installs needed? Remember waiting and waiting and waiting for a customer to decide what to …
Lawsuits stemming from the new ADA guidelines for ATMs continue to mount. Most recently, 19 FIs have been sued by a blind Texas woman for allegedly failing to meet ADA requirements. According to an American Banker article, plaintiff Victoria …
The top 5 things we learned from ADA: ATMs are not toasters.On its surface, ADA was presented in such a way as to make you think you could just install a cheap audio jack, slap on some Braille keyboard stickers, turn some screws to adjust machine height — and compliance would be complete. But pretty …
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Blind representatives have approached banks and other ATM owners about improving blind users' access to ATMs, relying on the 1992 Americans With Disability Act Accessibility Guidelines ("ADAAG") requirement that ATMs be "accessible to and independently usable by persons with vision impairments."  ADAAG provides the technical requirements for making facilities accessible.  The related regulation, which interprets the Americans with Disabilities Act ("ADA"), is promulgated by the Department of Justice and dictates which facilities must be accessible.

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