Feb. 8, 2009
PORTLAND, Ore. — Solvport LLC has released the next generation of its customer-facing, service-call management application, Solview.
According to a news release, the application, which allows customers to check the status of ATM service tickets, communicate with dispatchers, open service and installation tickets, and track field technician arrival times, now offers added features and improved functionality. Solview 1.5 will be previewed and demonstrated during the ATM Industry Association's annual conference Feb. 10-12 in Nashville, Tenn.
Some of the new features offered with Solview 1.5 include an integrated dispatch process, enabling customers to view real-time updates of call dispatch and completion times; and visibility to the number of ATMs currently under contract, customer invoices, service-call response and repair times, and location/equipment pictures taken by field-service technicians.
"The added value this release of Solview brings to our customers illustrates Solvport's ongoing commitment to being the best servicing company in the ATM industry," said Wayne Vandekraak, Solvport's executive vice president of business development. Solvport is now part of TRM Copy Centers.
The release of Solview 1.5 is one of many service infrastructure enhancements Solvport has made since its November 2008 acquisition by TRM Copy Centers. One improvement includes the addition of more than 80 employed field-service technicians.
"By leveraging our sophisticated field-service infrastructure and call-dispatch systems, along with our nationwide base of highly trained field service technicians, we've been able to rapidly deploy these enhancements to Solvport's service offerings," said Gary Cosmer, president and chief executive of TRM Copy Centers.