IT issue leaves Lloyds customers cashless on New Year's Eve

Jan. 2, 2013

New Year's Eve celebrations may have been flattened a bit for some for Lloyds banking customers in the U.K. Due to an IT failure at the bank, customers were unable to access funds at the ATM on Monday afternoon, said an article by Computer Weekly.

The outage, which also shut down online account access for a time, is the second in three months: an Oct. 5 computer glitch also cut off ATM and online access for millions of Brits for several hours.

A statement from the FI said, "[S]ome customers experienced intermittent problems with certain functionalities of viewing their current account balances and payment transactions. We were able to quickly identify the root cause and all services were fully restored within the hour."

The complex nature of IT systems makes them more vulnerable to such outages, said Michael Allen, director at Compuware, an application performance management company.

"We will continue to see problems like this happening unless performance and quality is engineered in IT applications while architecting, developing and testing new systems," he told Computer Weekly.

For more on this topic, visit the software research center.

Topics: Bank / Credit Union , Software , Transaction Processing

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