Marc Borbas / Marc is vice president of marketing at INETCO Systems Limited, a leading expert in business transaction management software for the financial services and payments industry.

Gaining visibility where appliance-based instrumentation fails

Recently, INETCO announced that a large payment platform provider, Adquira Mexico S.A. de C.V selected the INETCO Insight application performance monitoring software to monitor their payments operations network within the Amazon Web Services cloud. A subsidiary of BBVA Bancomer and...

Premature evacuation?

Last week I participated in a webinar with Bernd Harzog, discussing new application performance management strategies for rapidly changing data center landscapes. One of the questions that came up was, "What is your opinion on why VMware is no longer...

Software defined data centers and you

Bernd Harzog, an Analyst for The Virtualization Practice and CEO and founder of APM Experts, has written an interesting piece, "SDDC Application Performance Management," about software defined data centers and how this coming shift in underlying networking technologies will affect...

Monitoring transactions without a forklift

We know that banks care deeply about interactions (which engage customers), and transactions (which generate revenue). The problem is there are more and more places where these critical interactions and transactions can fail. Given these facts, the value proposition around...

Aligning payment processing services and customer experience

Last week, Retail Systems Research published the Fast Fact "Retail Payments and the Customer Experience: Waiting for Processors." It was taken from RSR's first benchmark report on the retail payments process, released in March 2013. Source: RSR Research March 2013...

5 best practices for monitoring multi-channel banking environments

Over the past few months, we have seen retail financial institutions face mounting pressures to keep up with evolving self-service banking applications and meet consumer expectations around "on-demand" accessibility, consistency and choice. We have seen virtual channels explode due to...

My '2-hour' project: creating an RFP for APM tools

Last week, I was reminded of how hard it must be to be a buyer of enterprise software these days — especially application performance management software. It all started with an innocent request from one of our channel account managers:...

Is APM becoming obsolete?

Late last month, APMdigest posted a three-part interview with Gartner research VP Will Cappelli in which he discussed his recently published report, Will IT Operations Analytics Platforms Replace APM Suites? The title of the report begs the question: Is application...

5 predictions for ATM, online and mobile banking monitoring applications

A new year is a time for goals, resolutions … and predictions. At the beginning of the year, I polled our INETCO team and asked the question, "What is most likely to change when it comes to monitoring banking applications...

What do individual transaction tracking, Lady Gaga and Britney Spears have in common?

Ah, 2008: Lady Gaga debuts, Britney Spears makes her comeback, and individual transaction tracking is born. Yes, it was a great year. There has been a lot of recent hype, most of it created by new application performance management vendors, around the importance of individual transaction tracking.

Riverbed and OPNET: Now the hard part

I had a big sense of déjà vu reading about Riverbed's OPNET application performance management acquisition. I've lived through an eerily similar acquisition and have a pretty good idea what the teams at Riverbed and OPNET are about to encounter....

Sink or float? The top 5 reasons why IT ops need APM

OK. Let's start by stating the obvious: More and more organizations are focused on meeting customer service expectations, guaranteeing end-to-end business process delivery and modernizing IT infrastructures.But what does this mean for IT operations teams? If we approach this question...

Are IT operations teams adopting transaction-based APM?

In a recent webinar, Loki Jorgenson, a technical advisor to INETCO, did an outstanding job of answering the above question. The take-away goods: According to a February 2012 report published by Quocirca, a leading independent analyst firm, 43 percent of...

Understanding security in transaction-based monitoring tools

I was doing a product demo the other day for a prospective partner when he asked, "You can actually pick up the credit card number in transactions?" "Yes," I replied. "That's great!" he said and we continued with the demo....

Transaction monitoring and fostering a culture of efficiency

Over lunch with a customer recently, I described our next-generation transaction monitoring and application performance management software, Insight 5. The customer is a long time user of our software for monitoring payments transactions and he got visibly excited. So I...

Monitoring Payment Application Performance within Virtual, Cloud and Mobile Environments

Within banking and retail environments, application performance monitoring (APM) is changing. This is because more and more service and payment transactions are originating from alternative payment applications based in cloud, mobile or virtual environments. Monitoring the performance of these new...

Why should anyone care about transaction times?

Why should banks, ATM deployers and payment processors care about transaction response times? Because your customers do. Because multi-channel payment environments are a reality.

The five most commonly used transaction monitoring techniques

On a recent call with JP Garbani at Forrester Research, he asked me, “Which of the five common transaction monitoring techniques does INETCO Insight use?” My answer: “The best one, of course.” So which is that? Well, first, here are...

Why your visibility stops here: The case for a real-time BTM solution

ATM monitoring solutions are a good thing. But are they enough? Let’s face it, it’s getting harder to avert outages and incidents that impact key business performance within your ATM network infrastructure. When it comes to ATM network architectures, simple...

Thoughts on the Durbin Amendment final rule

Are your transaction monitoring costs more than $0.007 per transaction? In the final rule, the Fed backed off from a lot of the more "extreme" proposals (e.g. the 12 cent provision, the dual network routing option provision).

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