Flora Hamilton / Flora Hamilton joined the ATM Industry Association (ATMIA) with responsibility for Europe in October 2009. Trained in business science, Flora has previously worked for the Public Relations Consultants Association, BBC Worldwide, the Press Association and Association for Measurement & Evaluation of Communication.

The multimarket phenomenon of ATM gas and explosive attacks in Europe

The 13th annual ATM Security conference in October provided a lively platform to review and discuss the alarming growth in ATM gas and explosive attacks in Europe. This year has witnessed the introduction of such attacks for the first time in the U.K. along with a huge increase in their numbers in France.

3 key factors that will shape the future health of European ATM Industry

Here in Europe we are eagerly awaiting the review of the European Union's 2007 Directive on "Payment Services in the Internal Market" and the regulation on "Cross-border Payments in the Community." (Just to remind you, a directive means that each...

Why Europe needs the option to direct charge at ATMs

Back in August 2011 I blogged that it was time for Europe to establish proper interchange or set up a structure for direct charging. Well, it comes as no big surprise that since then we have not seen any upward...

Takeaways from European ATMs 2012

"A New, Faster and Cooler way to improve customer interaction." I have borrowed my headline from Ramiro Sanchez-Crespo, Relationship Director at la Caixa of Spain, who showcased the bank's Contactless Barcelona project at European ATMs 2012 last week in London....

The European case for proper interchange, surcharging structure

Although it is the holiday season here in Europe, we are never far away from the real commercial pressures affecting some of the national ATM markets here in Europe. As most of our industry observers well know, 2010 was a...

Revenue and Service: Double objectives for the ATM channel

Earlier this year, we all read the report of the global survey conducted by Level Four which showed that more than half the respondents had increased investment in the ATM channel in the last two years, with the main aims...

My first touch screen experience at an ATM

Just to remind you, the “ABIL” ATM was designed by IDEO for BBVA based on extensive customer research and developed and built under tender by NCR Corp. and Fujitsu.

ATM accessibility in Europe

The European Commission updated the EU Disability Strategy last year following the adoption of the UN Convention on the Rights of Persons with Disabilities.

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