Dan Kramer / Dan has an extensive background in merchant portfolio management and electronic funds transfer sales and marketing. He joined SHAZAM in 1999 and currently serves as senior vice president of marketing and merchant services.
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Card blocking, consumer alerts are keys to fraud prevention

Financial organizations are on high alert regarding payments fraud in the wake of recent high profile customer data breaches. Although overall payments fraud has decreased, attacks targeting debit and credit cards continue to rise. The majority of financial service companies...

IT spending projected to rise to meet consumer expectations

Retail financial institution IT spending is predicted to hit $152 billion worldwide by 2018. Specifically, retail FIs are looking to boost their online and mobile operations in many areas of the world. A new report, "Retail Banking IT Priorities for...

Bill pay innovation key to keeping consumers happy

As mobile bill payment use continues to surge among American consumers, financial institutions and billers need to innovate in terms of their billing software if they are to remain competitive. Studies indicate that mobile banking is no longer enough for...

Consumer education key to success of mobile

Despite ever-increasing mobile payment options and more hands-on experience using them, some consumers are still not sold on the value of mobile transactions. According to a recent Harris Interactive poll, 64 percent of consumers believe mobile payments using near-field communication...

Why banks need to be in the mobile wallet business

A recent Allied Market Research report indicates the global mobile wallet market is on target to reach $5.25 trillion in 2020, with a compound annual growth rate of 127 percent over the next seven years alone. According to the report,...

ATMs play a role in FIs’ omnichannel goals

Mercator Advisory Group's recent "2013 ATM Market Benchmark Report" examines the ways in which the ATM channel is assisting financial institutions in their efforts to create an omnichannel banking experience. Omnichannel is the fusion of channels to create a unified...

E-payments industry continues to face hurdles

In its seventh annual overview of the status of the electronic payments industry, Digital Transactions looks closely at ongoing interchange issues, virtual currencies, EMV, and prepaid cards. In the November issue cover story, "The 10 Most Pressing Issues in E-Payments,"...

Double-encrypted PINs provide extra layer of protection in breaches

As Target breach updates continue to roll out, PIN compromise is among the hot topics. The question as to whether PINs were exposed in the holiday-season incident gained steam when JPMorgan Chase imposed limits on daily ATM withdrawals for affected...

Riding into the sunset: Banking by telephone and mail

Mobile banking is becoming progressively more popular according to the American Bankers Association. In a survey of 1,000 U.S.

Real-time payments expected to take hold by 2018

A recent ACI Worldwide survey asked 200 executives from commercial and retail FIs, credit card companies and technology providers for their opinions regarding mobile services and real-time payments. Eighty-three percent of respondents said that real-time payments would become the standard...

PIN wins in consumers' expected mobile wallet experience

A recent study by Phoenix Marketing International highlights a disconnect between consumers' awareness of mobile wallets and their use of this emerging payment option. Phoenix surveyed 3,013 consumers, asking about cardholder attitudes, use, interest, and preferences regarding mobile wallet apps....

Disposable email accounts: A new way for crooks to victimize FI customers?

Fraudsters are constantly finding new ways to defeat the online protections financial institutions have created. Guardian Analytics, a behavioral analytics fraud prevention software developer, has identified the disposable email address as one of several new tools fraudsters are using to...

3 common mobile issues and their solutions

A hassle-free user experience can make all the difference when introducing mobile apps. However, with new technology comes new problems.  Financial institutions are now in the mobile web and mobile app development game.

Study breaks down mobile banking demographics

A recent study by the Pew Research Center indicates that more consumers are taking advantage of the simplicity, ease, and convenience of online and mobile banking. The report found that 51 percent of American adults and 61 percent of Internet...

5 steps to ATM smash-and-grab prevention

Unfortunately, ATM "smash-and-grab" incidents continue to occur all too often. These crimes, which involve damaging or removing an ATM in order to access its vault, cost the industry millions of dollars in losses annually. In nearly all reported cases, the criminals use a stolen vehicle and wear disguises.

Crowdfunding: A must-have for FIs?

In a recently released report, economists argue that the financial industry is facing a dramatic transformation due to increased online and mobile device usage. No argument there. The economists go on to say, however, that financial institutions not investing in two areas in particular may be at risk of losing footing with consumers.

Millennials want fewer fees, more flexibility

Millennials are looking to financial services providers for lower, more transparent fees and convenient access to their money. In order to meet their needs, providers are turning to a mix of both traditional and alternative financial services. When members of...

The future of ATMs, mobile, the branch and cash

Mike Lee, CEO of the ATM Industry Association, recently shared his insights into the future of accessing funds. Lee addressed a number of questions regarding cash, ATMs, cards, and trends. Although a number of mobile payment companies have predicted the...

FIs should consider outsourcing payments

To compete on product innovation and customer service, rather than simply on cost, financial institutions should seriously consider outsourcing their payments operations. Many already do, and do it successfully. However, a recent Celent report found that some payments professionals working...

3 strategies to help FIs survive in a mobile payments world

With mobile wallets providing potential opportunities to work just like credit and debit cards, many financial institutions are wondering, "Could we lose a significant portion of our business?" What's more, some mobile providers could even begin to offer products similar...

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