Since the A98 runs unattended 24/7 keying ATMs by either phone calls from field technicians may to the A98 Interfactive Voice Response System or by the click of a mouse to start a remote key load, the eHelpDesk allows authorized users to maintain and query A98 operations from any PC attached to the same network using their computer's browser. The A98 eHelpDesk gives customer support representatives, ATM administrators, auditors, and others remote access to the A98 system without having to be at the A98 console. Users may maintain ATMs and Servicers as well as view, query, and print event log activity.
The A98-R Remote Key Module totally automates ATM initial key establishment, eliminating the need for physical key components and two separate people to be at the ATM during installation for compliant key establishment. The A98-R works with remote key capable ATMs and has support for multivendor middleware.
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The A98-C (Card Services Module) allows card issuers to take control of their card and PIN Mailer issuing functions. The calculation of CVV1, CVV2, IBM3624 PIN, VISAPVV PIN and Offsets for bridging from one PAN to another for the same PIN are performed entirely within the A98 Cryptographic Unit and transferred directly to the Embosser or PIN Mailer Printer.
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