Posts for the atmAToM blog are contributed by a collective of writers from Triton Systems and ATMGurus — seasoned ATM pros who thought they might like to share a few things they've learned during the last 30 years in the ATM industry.
Bátiz-Lazo is Departmental Chair in Business History and Bank Management at Bangor University, Wales. He has written about ATMs for publication, been a guest on BBC Radio, and spoken at the Federal Reserve Bank of Kansas City and the ATMIA conference.
Harish is president and COO at ESQ, a leading provider of business transaction management solutions. His extensive background in IT includes work with NCR and Tandem and skills in business development, product and strategic alliance management and more.
Brendan Burge is a career marketing and sales professional whose experience spans both currency supply chain management and radio and television broadcasting. For the past 16 years Brendan has focused on cultivating his experience in central bank, cash vault, retail banking and commercial/retail currency management. He has worked for both equipment and software solutions suppliers managing territories in North, Central and South America, Caribbean, Europe and Asia.
Kevin Christensen oversees Shazam’s audit and compliance programs as well as its risk management program, which includes fraud operations and chargebacks. He joined Shazam in 2004 and has served as vice president of audit since 2008.
Suzanne Cluckey is a writer with more than 25 years of experience in journalism and mass communications. Her work has appeared in trade journals and consumer publications throughout the U.S. and has covered a vast range of topics from cider-making to software development. In addition to her work for ATM Marketplace, Suzanne has written white papers and features for other publications in the Networld Media Group family including Fast Casual, Kiosk Marketplace, Mobile Payments Today and QSR Web.
Ron created U.K. IAD Bank Machine in 2003. He led the company until 2012, delivering excellent customer service and double-digit annual revenue growth. As deputy president of ATMIA, Ron's special focus is supporting cash, the world's leading payment method.
Sam M. Ditzion is the CEO of Boston-based Tremont Capital Group, Inc., the nation’s leading provider of strategic planning and consulting, research, valuation, litigation support, and mergers and acquisitions advisory services to the ATM industry, overall self-service sector, and all related industries, including ADA compliance.
Terry is an integral part of the Shazam team, bringing more than 20 years of financial and electronic funds transfer industry experience and expertise that keeps Shazam at the forefront of EFT technology. He leads all IT strategy and development.
Jim leads Shazam’s communication efforts by working directly with industry organizations, trade associations, and media outlets to affirm Shazam’s focus on representing the voice of community financial institutions in the electronic payments industry.
Thomas Hailey started his ATM career at Innovus ATM in 2006. He has since held positions at Nautilus Hyosung America and now at CORD Financial Services. Thomas has held positions in Account Management, Operations and Business Development.
Flora Hamilton joined the ATM Industry Association (ATMIA) with responsibility for Europe in October 2009. Trained in business science, Flora has previously worked for the Public Relations Consultants Association, BBC Worldwide, the Press Association and Association for Measurement & Evaluation of Communication.
Tom Harper is president of Networld Media Group, a publisher of online trade journals and events for the banking, retail, restaurant and church leadership markets. He is the author of Leading from the Lions' Den: Leadership Principles from Every Book of the Bible (B&H).
Ian Kerr joined Level Four Software Ltd in 2005 and has been CEO of the company since 2006. Ian is responsible for leading the company towards achieving its ambitions to become the leading global provider of test automation solutions for the ATM and self service channels.
Corey King works with American Bank Equipment "supporting companies that have boots on the ground." He has extensive experience working with and for ATM sales and service organizations and writes from a parts, machine, compliance and upgrade perspective.
Dan has an extensive background in merchant portfolio management and electronic funds transfer sales and marketing. He joined SHAZAM in 1999 and currently serves as senior vice president of marketing and merchant services.
Burt Matthews is the president of OptConnect. OptConnect, a Grant Victor company, is the industry leader in wireless connectivity solutions for ATMs throughout North America. Burt is also active in ATMIA and currently serves as a U.S. Board Member.
Richard is a principal consultant at Glory Global Solutions, the experts in cash-handling technology. Richard has more than 20 years' experience in bank automation and technology, currency management and payment systems.
Todd Nuttall is CEO of Better ATM Services, creators of ATM-dispensed giftcards and other prepaid media. He was at American Express from 1996–2002, first as VP and CFO of world-wide data operations, and then as VP of financial and strategic services.
Alicia Ridley is the president of ATMequipment.com, North America’s leading wholesale supplier of retail ATM machines, parts, supplies, and repair services. The company provides ATM operators with superior customer service and one-stop shopping for all ATM needs.
Terrina began her career helping Chrysler dealerships implement interactive electronic solutions, then worked for EFT network Magic Line before co-founding ATM Authority. A published author, she has written extensively on employee engagement and leadership.
Arjan Schütte is a managing partner with Core Innovation Capital and serves as senior advisor to the Center for Financial Services Innovation. He is a recognized industry expert with a background in private equity-funded technology companies.
As VP of the Kahuna Financial Solutions division of Kahuna ATM Solutions, Mark is responsible for development of the division's product and services lineup. He manages the Kahuna VAR channel and provides direct sales support to financial institutions.
Matthias is VP of Global Development at ACG Inc., an ATM solutions provider based in Alpharetta, Ga. A 30-year veteran of the global ATM Industry, Matthias previously led supply chain management initiatives as an executive with ATM-maker Wincor Nixdorf.
Alan is executive vice president of the Banking Division at Wincor Nixdorf Inc. Alan oversees all aspects of the company's banking solutions business in the U.S. Additionally, he is involved in helping grow Wincor Nixdorf's successful U.S. service business.