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Sentiment and science: reasons to keep the coin
It always saddens me when coins are taken out of circulation, and I'm very much of the belief that a coinless world wouldn't necessarily be a better one. As the oldest standardized medium of exchange …- Richard McMurdo -
4 things banks should be spending their money on in 2013
As we were finishing a lunch meeting the other day, the bank executive I was with laid down a challenge. He said, "Richard, my cab will be here in five minutes, so, taking into account the time it …- Richard McMurdo -
The rise of the 'light' bank branch
In a recent article about what we can expect from branch banking in 2013, I predicted the rise of the 'light' bank branch. It's something that I thought was worth picking up on here, and expanding on …- Richard McMurdo -
From production line to personalized banking: Are we coming full circle?
The other day whilst getting around to eventually de-cluttering my loft, I came across a box of my old school exercise books. Flicking through my history book, I remembered lessons about the English …- Richard McMurdo -
Migrate the transaction, not the customer
Bird and animal migration tends to be driven by in-built needs related to food or climate. If only banks found it as easy to migrate customers … For a number of reasons, from richer data to …- Richard McMurdo -
The clue’s in the name, or is it?
Why are banks the first to label themselves as "retail," but the last to behave like a retail store? In my last post I suggested that there were a number of things banks could learn from retailers in …- Richard McMurdo -
How can banks put the retail back into retail banking?
It's probably fair to say that around 90 percent of customers who go into a retail shop will purchase something, and so are profitable. Unfortunately, the same can't be said for retail banks. How can …- Richard McMurdo -
Optimizing cash forecasting: How to transform idle cash into active cash
It's no surprise that customers still love cash; transactions are fast, convenient, anonymous and almost invariably free. However, while access to cash from the bank ATM or branch may be free for the …- Richard McMurdo
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Latest posts by Richard McMurdo
Richard McMurdo
Richard is a principal consultant at Glory Global Solutions, the experts in cash-handling technology. Richard has more than 20 years' experience in bank automation and technology, currency management and payment systems.
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