We know that banks care deeply about interactions (which engage customers), and transactions (which generate revenue). The problem is there are more and more places where these critical interactions …

Last week, Retail Systems Research published the Fast Fact "Retail Payments and the Customer Experience: Waiting for Processors." It was taken from RSR's first benchmark report on the retail payments …

Over the past few months, we have seen retail financial institutions face mounting pressures to keep up with evolving self-service banking applications and meet consumer expectations around "on …

Last week, I was reminded of how hard it must be to be a buyer of enterprise software these days — especially application performance management software. It all started with an innocent …

Late last month, APMdigest posted a three-part interview with Gartner research VP Will Cappelli in which he discussed his recently published report, Will IT Operations Analytics Platforms Replace APM …

A new year is a time for goals, resolutions … and predictions. At the beginning of the year, I polled our INETCO team and asked the question, "What is most likely to change when it comes to …

Ah, 2008: Lady Gaga debuts, Britney Spears makes her comeback, and individual transaction tracking is born. Yes, it was a great year. There has been a lot of recent hype, most of it created by new …

I had a big sense of déjà vu reading about Riverbed's OPNET application performance management acquisition. I've lived through an eerily similar acquisition and have a pretty good idea …

OK. Let's start by stating the obvious: More and more organizations are focused on meeting customer service expectations, guaranteeing end-to-end business process delivery and modernizing IT …

In a recent webinar, Loki Jorgenson, a technical advisor to INETCO, did an outstanding job of answering the above question. The take-away goods: According to a February 2012 report published by …

I was doing a product demo the other day for a prospective partner when he asked, "You can actually pick up the credit card number in transactions?" "Yes," I replied. "That's great!" he said and we …

Over lunch with a customer recently, I described our next-generation transaction monitoring and application performance management software, Insight 5. The customer is a long time user of our …

Within banking and retail environments, application performance monitoring (APM) is changing. This is because more and more service and payment transactions are originating from alternative payment …

Why should banks, ATM deployers and payment processors care about transaction response times? Because your customers do. Because multi-channel payment environments are a reality. Because …

On a recent call with JP Garbani at Forrester Research, he asked me, "Which of the five common transaction monitoring techniques does INETCO Insight use?" My answer: "The best one, of course." So …

ATM monitoring solutions are a good thing. But are they enough? Let's face it, it's getting harder to avert outages and incidents that impact key business performance within your ATM network …

Are your transaction monitoring costs more than $0.007 per transaction? In the final rule, the Fed backed off from a lot of the more "extreme" proposals (e.g. the 12 cent provision, the dual network …

Expanding transaction routing from two networks to multiple networks adds a whole new level of infrastructure and monitoring complexity for bank issuers, acquirers and payment processors. Even the …

Transactions may be delayed for any number of reasons.

If the architects of the Durbin interchange amendment get their way, the whole business of routing transactions is about to get a lot more complex, and transparent.