The recent ATMIA US 2013 conference in Scottsdale, Ariz., offered a glimpse into the future of ATMs and other self-service channels in banking. Presentations touched on everything from regulatory …

The Federal Trade Commission recently issued a staff report titled "Paper, Plastic … or Mobile?" The report, which is based on an FTC workshop, highlights key consumer and privacy issues …

Last week, Retail Systems Research published the Fast Fact "Retail Payments and the Customer Experience: Waiting for Processors." It was taken from RSR's first benchmark report on the retail payments …

When you put together the costs of real estate, human resources and sheer operational expenses of a branch, they might far exceed any justification to keep a location open. Today's consumers have …

Many ISOs and ATM deployers seek to increase machine traffic and incremental revenue by offering branding options for financial institutions. However, FIs are sometimes leery about spending the money …

It's easy to write statements like "improve customer experience," "streamline processes" or "create a culture of innovation" in your financial institution's strategic plan. These are all admirable …

For most of the last century, banks in Europe and North America have sought alternatives to brick-and-mortar branches for the delivery of retail financial services. This reflected a desire for cost …

There is one golden fact about ATM Screens. It's a fact that can turn advertising on its head. A fact that any marketer can embrace: Rarely do a user's eyes leave the ATM screen during a transaction …

A few days ago I was paging through photos I took with my smartphone at the ATM Industry Association (ATMIA) conference in Scottsdale, Ariz. I came across a snapshot of my wife, Margo, checking out a …

More and more consumers are accessing their financial accounts via mobile devices and the Internet. It's interesting to consider where and how the ATM will fit into this changing payments world and …

Over the past few months, we have seen retail financial institutions face mounting pressures to keep up with evolving self-service banking applications and meet consumer expectations around "on …

In a session at the recently concluded ATMIA conference, Wells Fargo highlighted the importance of delivering a consistent user experience across multiple delivery channels. Their customers who use …

While transactions at financial institution branches across the U.S. are dropping by approximately 5 percent per year, PC and Internet use are on the rise. The trend toward nationwide and even global …

I've had the pleasure of attending several conferences recently and have listened to many points of view about EMV and the VISA/MasterCard timelines for the U.S. market. All had valid concerns and …

Mobile computing is the new frontier of personal technology. Whether you are on a phone or tablet, if you have a carrier connection, you are mobile. Today, most of us can't live without our mobile …

Hallo ATM Marketplatz! It's your favorite German-Texan-Georgian here. This time I would like to focus on a topic that is of particular importance to ATM service and maintenance companies: reducing …

Last week, I was reminded of how hard it must be to be a buyer of enterprise software these days — especially application performance management software. It all started with an innocent …

A recent advertisement by IBM caught my eye: "Why do today's smartest systems have built-in expertise?" "The good news is IT solutions are more sophisticated," the ad copy said. "The bad news is they …

Influenced by the expectations of the Millennial generation (aka "Gen Y"), Diebold Inc. is reimagining the automated teller machine. The company has developed the first ATM that includes integration …

The global base of teller assist units grew by 3.8 percent between 2010 and 2012, according to new research from RBR. This relatively modest growth rate is lower than the previous two-year period …