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I have spoken before about the implications of the Americans with Disabilities Act (ADA) on the ATM, but as with any regulatory deadline there is always a certain degree of reluctance; a hope that if you ignore it for long enough it might just go away.

The problem is, that rarely happens, and in fact, leaving it to the last minute just makes the compliance process harder and more pressured than it needs to be.

ADA is no different. The Department of Justice has been vague in some respects, and there are certain challenges posed by the finer details of the regulation. However, the reality of the situation is that the March 15, 2012 deadline is now less than six months away.

Those who attended our webinar recently will know that as far as the voice guidance aspect is concerned, we are now able to offer automated testing as a natural extension of the BRIDGE:test environment to greatly ease the laborious process of manual voice guidance testing and to help ensure that ATMs meet the requirements.

The issue of testing voice guidance flows in ATM applications is getting much more prominence now, especially in the U.S. I read a piece on ATMmarketplace.com recently in which Jason Kuhn of Payment Alliance International articulated the need for action in this area particularly very well. He said, “If you don’t have voice guidance you are in a world of hurt. Voice guidance is an absolute requirement.”

Couldn’t have put it any better myself.

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User Comments – Give us your opinion!
  • Gary Morinville
    80477258
    I am wondering how it is that the ATM industry seems to be singled out. There are thousands of video lottery and slot machines which are not being required to upgrade to audio/reach requirements. Then there is the government itself that hasn't made any provisions with paper currency to allow vision impaired people to determine the denomination of the currency. Then again, I can understand the reach requirement in a gentleman’s club, however, the audio requirement brings another whole dimension to this requirement.
    I find it appalling that our government uses its heavy hand to intimidate and threaten with excessive punishment for failing to confirm to demands made by the government.
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Level Four Software: Testing the ATM Industry

Latest posts by Ian Kerr
Ian Kerr
Ian Kerr joined Level Four Software Ltd in 2005 and has been CEO of the company since 2006. Ian is responsible for leading the company towards achieving its ambitions to become the leading global provider of test automation solutions for the ATM and self service channels.
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