In May 2012, the ATM Industry Association and Europe-based Value Partners Management Consulting jointly released the "ATM Benchmarking Study 2012 and Industry Report," the first in a planned series of in-depth industry reports. Now they're embarking on their second round of ATM operator surveys.
ATM benchmarking provides a bank or ISO with a measure of its organizational performance compared with regional, national and global competitors. Metrics highlight not only best practices, but also areas for improvement. Non-confidential findings of the study are released industry-wide; full results are available only to participants.
"We are delighted to announce round two," said ATMIA CEO Mike Lee. "It will enable more participants to measure and improve their business performance against the best operators in the world as well as compared to the global industry average. Participants who took part in round one can now also monitor their year-on-year improvement for each of our industry metrics."
An upcoming series of free webinars will provide full details of the second round of the benchmarking study, as well as requirements for participation. Two webinars are currently open for registration:
- March 14, 2013, 12:00 p.m. EST (open to all)
- March 21, 2013, 12:00 p.m. EST (special briefing for ATM operators only)
Two additional webinars will open for registration in coming weeks:
- May 8, 2013, 9:00 a.m. BST (open to all)
- May 21, 2013, 9:00 a.m. BST (special briefing for ATM operators only)
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