San Antonio, Texas-based Broadway Bank, a $2.8 billion institution, is extending and expanding its relationship with financial services technology provider Fiserv Inc. The bank will add an integrated technology suite centered on the Signature bank platform for account processing, which includes solutions for payments, processing services, risk and compliance, business intelligence and customer and channel management.
"We renewed with Fiserv after working with them to configure an integrated, best-of-breed solution set that will allow us to target and acquire new customers, improve service for existing customers and drive operational efficiencies with emphasis on process improvement," said Jeff Foote, director of operations and technology at Broadway Bank. "We're confident in our continued partnership with Fiserv because of its strategic direction, people, expertise and service."
In addition to Signature, the Fiserv suite for Broadway Bank includes ATM and Credit Processing, the ACCEL/Exchange Network, Financial Crime Risk Management, Mobile Source Capture, Branch Source Capture, solutions for risk and compliance and item processing, and other functions.
Signature provides an end-to-end solution for account processing, and fully integrates with other market-leading solutions from Fiserv. The bank will utilize the integration across products and delivery channels to optimize the customer experience and provide more efficient service.
"Fiserv operates on a service-oriented architecture model that delivers a winning combination of integrated products and services — from account processing to customer relationship management and analytics — that will help Broadway Bank continue to grow," said Dave Santi, division president of bank solutions at Fiserv. "Signature is designed to meet the needs of growth-oriented, mid- to large-sized institutions, providing an integrated infrastructure that leverages assets of the bank and Fiserv."
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