Cash Connect has introduced web and mobile ticketing that lets the company's Total Cash Management clients open service requests to armored carriers or maintenance providers through the CashTrack web portal. When a request is received, the ticket is opened with the service provider, in some cases automatically via live data feed.
"This feature makes life much easier for our clients," said Jonathan Waterhouse who manages the TCM division at Delaware-based Cash Connect. "Being able to open tickets, get updates, and keep track of everything through one site is tremendously valuable. Having a single point of dispatch for multiple vendors is also a big time saver."
The live feeds, where available, allow seamless handoff from the client to the technician, speeding resolution and improving ATM uptime. The system also helps to increase the accuracy of recordkeeping, ensuring more accurate invoices and ensuring that clients receive the promised benefits of service level agreements.
"Speed of resolution has really been enhanced through this system," said John Clatworthy, senior vice president of client services at Cash Connect. "One client went to check on a service ticket shortly after it had been opened only to find that the problem had been fixed, the ticket closed, and the ATM was back up and running. This is exactly the kind of efficiency the industry needs."
Cash Connect Total Cash Management includes cash forecasting, armored-carrier and first-line maintenance management for vault cash clients. The services allow Cash Connect clients to pool buying power and outsource tasks related to cash forecasting and carrier management.
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