In a follow-up to this commentary from Triton, ATM Marketplace will look at factors that are expected to drive supply and demand for refurbished ATMs in the near future.
As regulatory requirements change to make ATMs more accessible (e.g., adding speech capabilities for the visually impaired) or more secure (e.g., 3DES, PCI, EMV — and the list goes on), the need to upgrade or replace older ATMs to support new requirements becomes more common. As a result, the average life span of an ATM is shorter than it was a decade ago.
Taking into consideration the rapidly changing lifespan for ATMs and the sheer number of installations around the world, it benefits all of us to evaluate the impact older ATMs have on our environment. Examining every angle of that environmental impact is a company initiative at Triton. From shipping and packing materials to new product development, we take sustainability seriously.
To expand our efforts globally, Triton holds WEEE (Waste Electrical and Electronic Equipment Directive) and RoHS (Restriction of Hazardous Substances Directive) manufacturing certifications. WEEE and RoHS are environmental protection directives adopted in the European Union to restrict the use of hazardous materials in the manufacture of electronic and electrical equipment.
But we don't stop monitoring our environmental footprint with the manufacture of new ATMs. Triton's philosophy extends to our sister company, ATMGurus.com, as well. The company was launched in 2009 as a source for parts, repair, and training for all retail ATMs, regardless of brand.
Triton saw an opportunity to expand ATMGurus services — and reduce landfills — with the retail ATM industry's first trade-in program in 2010. The ATMGurus Fair Trade-In program lets customers trade used retail ATMs (of any brand) for credit toward a new Triton ATM.
When trade units are received, they are evaluated for repurposing. Any traded ATMs that can be brought up to compliance are refurbished from the ground up and recycled to extend their lives and prevent them from being discarded. These ATMs offer a low-cost solution for Independent ATM deployers looking to keep capital expenditures in check.
Whole-unit ATMs are not the only item that ATMGurus recycles. Traded ATMs that are not refurbishment candidates are disassembled and individual parts and components are cleaned, repaired, tested, and put on the shelf for resale as refurbished parts, providing an economical alternative to a new replacement part. In most cases, CPO ATMs and refurbished parts and components come with a warranty.
A number of IADs have contracted with ATMGurus for ground-up refurbishment of their fleets rather than trading in or replacing older units.
"In many cases, our IAD clients have large national accounts that want to maintain a specific look and feel to their ATM portfolio," said Terry Asher, vice president of operations at Triton and ATMGurus. "If the model ATM the national account utilizes is no longer in production, a factory refurbishment of the older ATM can help keep their fleet in top working order and keep them compliant with regulatory changes — all while maintaining their overall look and feel."
In many cases, customers just want to keep the units they have and ensure that they comply with regulations. In these situations, providing upgrade kits for older equipment is the best answer. When the new ADA regulations were imposed in the U.S. and EMV in the rest of the world, Triton put together upgrade kits so that older ATMs could be brought into compliance.
"The Triton 9100 had been out of production since 1993, but there were over 65,000 in both the U.S. and U.K. markets," said James Phillips, vice president of sales and marketing at Triton. "We knew we had to support our customers by developing upgrade paths for ADA and EMV for the 9100 and our other legacy products, rather than force them to buy new units. Extending the life of our products might not be the most profitable thing to do, but it's the right thing to do."
And Triton continues to look for ways to reduce the environmental impact of its ATMs in service. For instance, to the ARGO product family, we've added the ARGO 7.0 Eco, which includes a printer-less option. During a transaction the user can choose to have their receipt emailed to them or sent via text message.
With 450,000 ATMs in the U.S. alone, more than 680,000,000 feet of paper a year could be saved by not printing a receipt. That's enough receipt paper to stretch more than halfway to the moon, or wrap around the earth more than five times. Eliminating receipts at the ATM clearly would be a help to the environment.
A truly novel way to reuse an old-model ATM occurred to Triton's CEO, Daryl Cornell, when the U.S. Justice Department released updated Americans Disability Act guidelines in 2010. The new guidelines required that all ATMs in the U.S. provide speech for visually impaired users, as well as a host of other requirements related to height and reach.
Some Triton 9600 ATMs from the late 1990s were just over the height requirement. While shorter versions of 9600s are candidates for the CPO program, the taller units are not. Not wanting to simply dispose of a perfectly good ATM, Cornell thought it would be interesting to rework the units as a usable bar and safe.
A sliding wine rack with space to hang glasses was added to the cabinet and after all the parts were removed from the area above, the space could be used as a lockable safe. The product was an instant hit with many long-time industry players who wanted to have — or give someone — a piece of ATM history.
For more on this topic, visit the refurbished/used ATMs research center.