On Tuesday, Dec. 11, at 11:00 a.m. EST, Fiserv will present the webinar, "Using Analytics to Improve Your Self Service Availability." The webinar is open to financial institutions, ATM deployers and ATM service providers.

The hour-long session will cover a number of topics related to self-serve analytics:

  • improving incident management processes to drive a consistent service experience
  • using advanced analytics to understand service delivery performance and identify areas for improvement
  • measuring the performance of on-site service delivery partners and understanding how that performance impacts availability
  • improving vendor SLA management, reporting and analytics
  • deploying next generation performance dashboards
  • optimizing the service desk through staff specialization

Registration for the free webinar is currently open online.

For more on this topic, visit the software research center.

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