More than 75 percent of Barclays cash machines in England and Wales have been equipped for audio, fulfilling the bank's commitment to the Royal National Institute of Blind People and its Make Money Talk campaign. In a press release, Barclays announced that it was the first major High Street bank to provide this service.

"This enhancement to our ATMs provides greater access and choice," said Bob Bond, chief customer network officer for Barclays retail and business banking. "We hope the increased independence and privacy it offers will enable a new group of people to access ATMs and undertake an essential activity that so many of us take for granted."

Blind and partially sighted people can now plug into audio jacks to hear options and instructions for an ATM transaction at more than 3,000 Barclays ATMs. Previously these customers had to ask for help from a friend or relative — or even a passing stranger — if they wanted to use an ATM. Customers will be able to find the nearest audio ATM using Barclays ATM finder, available at the Barclays website.

Make Money Talk was launched by the RNIB in September 2011. The campaign called for banks in the UK to provide ATMs with audio facilities for blind and partially sighted customers. Now that Barclays has added audio capability, RNIB's group director of inclusive society, Fazilet Hadi, is calling for other banks to follow its example.

About 370,000 registered blind or partially sighted people live in the UK. An RNIB survey indicated that 10 percent of the visually disabled do not have bank accounts and 11 percent use ATMs independently. Of the remainder, 45 percent (114,000) said they would use ATMs if they were made accessible via audio.

For more on this topic, visit the bank/credit union research center.

Related Content

User Comments – Give us your opinion!
Products & Services

BankWorld - Integrated Multichannel Self-Service Platform

http://global.networldalliance.com/new/images/products/5593.png

5593/BankWorld-Integrated-Multichannel-Self-Service-Platform

TMD Security Pack 4: Anti-skimming with Skimming Device Detection …

http://global.networldalliance.com/new/images/products/6207.png

6207/TMD-Security-Pack-4-Anti-skimming-with-Skimming-Device-Detection-plus-Anti-Card-Trapping

KAL Software

http://global.networldalliance.com/new/images/products/KAL_Logo_SF100.gif

885/KAL-Software

Network & Asset Management

http://global.networldalliance.com/new/images/products/Phoenix_NAM.jpg

809/Network-Asset-Management

ARGO - Touch Screen

http://global.networldalliance.com/new/images/products/6017.png

6017/ARGO-Touch-Screen

Armored Courier Management

http://global.networldalliance.com/new/images/products/ArmoredCar_0309.gif

642/Armored-Courier-Management

joono

http://global.networldalliance.com/new/images/products/4675.png

4675/joono

KingTeller- A4(08) Lobby Cash Dispenser ATM

http://global.networldalliance.com/new/images/products/1145.png

1145/KingTeller-A4-08-Lobby-Cash-Dispenser-ATM

FINsim EMV

http://global.networldalliance.com/new/images/products/6483.png

6483/FINsim-EMV

Automated Teller Safes

http://global.networldalliance.com/new/images/products/5787.png

5787/Automated-Teller-Safes

ATM & Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.