UGenius, a provider of multi-channel video banking solutions to financial institutions, has announced the extension of its video teller software offering with the launch of uGenius Online Video Banking. This new interface enables FIs to engage remotely with the customer using a video-enabled computer.
The online banking interface is powered by the uGenius Video Banking System, a software solution that facilitates personal video banking teller service and adds the ability for the teller to control devices — such as a printer or scanner — remotely.
With uGenius Online Video Banking, financial institutions can have a new account, loan, investment, or mortgage expert available up to 24 hours a day to interact face-to-face with customers to help answer questions, resolve issues, compare products, and initiate and close loans, among other activities.
Using any video-capable computer, such as a laptop or home computer, the customer can initiate a call from the financial institution's website, which is then routed to the bank or credit union's agent who can address their specific need. All transactions are authenticated, secure and encrypted.
"With this new offering, we have blended the customer's desire for both personalized assistance and convenience," said Gene Pranger, founder and CEO of uGenius. "Financial institutions may now offer their customers additional points of contact at their exact moment of need. Using their computer, customers can get personal help with questions, loan applications and more, all without having to travel to a branch."
Trials of the technology are being conducted this year at select financial institutions worldwide.
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