Fiserv Inc. today announced that its Aperio software solution has been named in the CEB TowerGroup branch sales and service systems technology analysis as best in class for branch operations, enterprise operations and enterprise support.
The CEB TowerGroup report combined qualitative and quantitative data to identify 21 components that define a best-in-class system. These attributes were grouped into categories that highlight user experience, workflow automation, and business process and service support optimization.
According to a Fiserv news release, banks using Aperio have lowered their total number of workflows by 80 percent, and have reduced the need to re-enter customer information across platforms. FIs were able to reduce the change of address cycle time by an average of 56 percent and decrease the time to create a new account by nearly 50 percent.
"Branch sales and service applications that offer advanced analytics and cross-sell functionality, such as those offered by Aperio from Fiserv and other leading companies, are critical to a financial services institution's growth strategy," said CEB TowerGroup research director Nicole Sturgill. "In the assessment, we found that Aperio and other solutions can expose banking processes across all service delivery channels including contact center, online and tablet platforms in addition to the branch, helping to transform how a FSI can meet customers' expectations."
"Creating a superior customer experience is vital to financial services today," said John Macaluso, senior vice president of strategy for Bank Solutions at Fiserv. "With Aperio, each customer interaction becomes a part of the organization's intelligence. Staff can advance dialogues and transactions with customers based on real-time data, delivering a customized, relevant interaction whether the customer is at a branch or via another channel."
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