Regions Financial Corporation, a Birmingham, Ala.-based FI with $128 billion in assets and operations in 16 states, announced that it has transformed its in-house central station, integrating expertise from Diebold Inc.
Diebold employees now staff Regions' Birmingham, Ala.-based in-house central station, where they monitor alarm video and other systems for the entire Regions Financial enterprise, which includes more than 2,400 sites — 2,100 of them ATMs operated by Regions Bank.
The arrangement allows Regions to maintain ownership of its central station and infrastructure, while strengthening its security capabilities with Diebold's monitoring expertise.
Regions also retained the expertise of its in-house personnel, who are intimately familiar with the institution's facilities, alarm notifications and security protocols. Nearly the entire staff of Regions' central station became Diebold employees after training at Diebold's Monitoring Center in Green, Ohio.
"Adding Diebold's extensive knowledge to our monitoring center will enhance security for our customers, employees and assets, as well as enable us to focus on our core capabilities," said Bill Burch, director of corporate security at Regions Financial. "We're gaining an inside perspective on our security operations, and we'll be looking to Diebold to inform us of ways to further improve our systems and response plans."
"Staffing Regions' in-house central station with Diebold employees represents a unique opportunity for us to contribute directly to the institution's security operations," said Tony Byerly, executive vice president of electronic security at Diebold. "This direct oversight will provide insight into Regions' day-to-day operations, giving us the ability to instill our best security practices into Regions' operations and make any enhancement recommendations based on firsthand observations."
In addition to monitoring services, Diebold provides Regions Financial with alarm, video, branch and self-service equipment, as well as maintenance services to support these solutions. More than half of Regions' ATM fleet consists of Diebold terminals, including Opteva ATMs.
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