Pendum

How to achieve success with deposit automation ATMs

In an April 26 webinar, "Deposit Automation: Steps to a Successful Implementation," sponsored by Diebold Inc., industry experts in research, consulting and banking walked attendees through steps to implementing a deposit automation ATM program — and achieving their desired results.

Marc DeCastro, research director for consumer banking at IDC Financial Insights said interest in and use of deposit automation spanned all age groups and income brackets, and that banks that implemented it did see results.

"[W]e hear from them that they do notice an increase in the number of deposits taken at that ATM. While this may not necessarily mean that consumers are depositing more money ... it certainly means that less routine transactions are being made at the teller, which equals cost-savings."

Jo Preuninger, director of Diebold Consulting, said that benefits from deposit automation ATMs could include not only expense reduction, but also the ability to drive self service, customer retention and customer acquisition. Their value, she said, depended on the effectiveness of the plan for introducing them.

"Quite candidly, these machines will work if you just plug them in, but to fully realize your return on investment, you need a clearly conceived strategy for engaging customers with this new channel to either achieve your savings or your growth," she said

Eric Carter, VP of electronic banking and operations at Laconia Savings Bank, a New Hampshire FI with $1.1 billion in assets, said his bank began installing deposit automation ATMs in 2009. Currently the machines make up 41 percent of the bank's ATM fleet, and Carter said they'd increased deposit volume "impressively."

"Image-enabled ATMs conduct almost three times as many deposits as envelope deposit ATMs," Carter said. "Since implementing this technology in 2009, deposits at ATMs with deposit automation are up 183 percent with the total amount deposited being up 112 percent."

Download the free webinar, "Deposit Automation: Steps to a Successful Implementation".

Related Content

User Comments – Give us your opinion!
Products & Services

FINsim ATM

http://global.networldalliance.com/new/images/products/6485.png

6485/FINsim-ATM

ARGO - Touch Screen

http://global.networldalliance.com/new/images/products/6017.png

6017/ARGO-Touch-Screen

MIS Reporting System

http://global.networldalliance.com/new/images/products/4261.png

4261/MIS-Reporting-System

Web-based Clients

http://global.networldalliance.com/new/images/products/6621.png

6621/Web-based-Clients

Retail ATM - Bar, Lobby, Convenient Store

http://global.networldalliance.com/new/images/products/Triton_RL5000_sm.gif

535/Retail-ATM-Bar-Lobby-Convenient-Store

TMD Security Pack 1: Anti-skimming with Tilt and Vibration …

http://global.networldalliance.com/new/images/products/6193.png

6193/TMD-Security-Pack-1-Anti-skimming-with-Tilt-and-Vibration-Protection

ATM Supplies

http://global.networldalliance.com/new/images/products/Supplies_Photo_Pendum100.gif

1088/ATM-Supplies

TMD Security Pack DIP: Anti-skimming with integrated Skimming …

http://global.networldalliance.com/new/images/products/6209.png

6209/TMD-Security-Pack-DIP-Anti-skimming-with-integrated-Skimming-Device-Detection-and-Tilt-and-Vibration-Protection

Refurbished ATMs

http://global.networldalliance.com/new/images/products/Refurbished_ATMs_100.gif

1174/Refurbished-ATMs

Network & Asset Management

http://global.networldalliance.com/new/images/products/Phoenix_NAM.jpg

809/Network-Asset-Management

ATM & Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.
ATMIA