Solvport, a nationwide ATM and kiosk services provider based in Portland, Ore., announced today in a news release the implementation of Solvtrack field engineer tracking. The new system will debut at the ATMIA 2012 conference Feb. 29–March 2 in San Antonio, Texas.
Solvtrack allows Solvport call center staff to view real-time mapped locations of field technicians, outstanding calls in the queue and resolved calls. In conjunction with the Solview 3.0 website and the Solview Mobile app, Solvtrack provides customers and Solvport call center support staff access to updates and information including:
- Call dispatch and completion times
- Visibility of ATMs currently under contract
- Customer invoices
- Service call response and repair times
- Location and equipment pictures taken by field service technicians
- Customizable email notifications of changes to service events for ATMs
“The decision to monitor our 168 field service engineers was based on feedback we received from our customer base," said Gary Cosmer, president and CEO for Solvport. "Many of our customers have reached out to us over the past year indicating they want to know how soon the ATM engineer would be on site. We listened to their needs and created a product which allows Solvport to see, in real time, the location of any or all of our field service engineers.”
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