Dollar Bank, a regional bank based in Pittsburgh, Pa., will be the first financial institution in its region to install NCR APTRA Interactive Teller, according to a news release today.
With APTRA Interactive Teller, consumers have the choice of conducting transactions with a live, remote teller via video conference at the ATM, or using the ATM as usual. Dollar Bank will use the new service to help reduce customer wait time during busy periods of the day and stay open for business longer - such as during evenings or on weekends.
Dollar Bank will introduce both walk-up and drive-thru ATMs with remote teller services to selected branches late in the second quarter 2012. Dollar Bank is a new NCR customer.
"We have been evaluating this technology and now believe the virtual teller can significantly improve the delivery of service for our customers," said Robert Oeler, president and chief executive officer, Dollar Bank. "Dollar has a long history of using technology to benefit the customer experience. We are excited to be the first bank to introduce NCR's video teller services to the Pittsburgh region. Offering our customers extended evening and weekend hours of operation with APTRA Interactive Teller makes Dollar a more convenient bank for our customers."
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