Absa Group Limited, the largest retail bank in South Africa, has contracted Bytes Managed Solutions, an exclusive distributor and servicer for NCR Corporation, to revamp its ATM network across South Africa and provide ongoing IT services, according to a news release. The ATM overhaul is expected to take three years; Absa also has contracted Bytes to provide management and support of the system for five years.
Absa's new fleet of NCR SelfServ ATMs will include NCR SelfServ 25 and SelfServ 26 cash dispense and services ATMs, as well as NCR SelfServ 34 full function ATMs, running NCR APTRA software and the NCR Gasper monitoring solution.
"Absa's challenge was that 80 percent of its aged ATM base is more than 10 years old, which limits the functionality we can offer to customers," said Christo Vrey, managing executive of Absa Digital Channels. "The new ATMs have intuitive user interfaces, exceptional levels of reliability and are more energy efficient, which will help us deliver a great banking experience to Absa customers. The innovations we are introducing aim to reduce the length of queues in bank branches and making banking more convenient and user-friendly for Absa's customers."
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