Diebold Incorporated will demonstrate its new 4G LTE-enabled ATM during the 2012 International Consumer Electronics Show, Jan. 10-13 in Las Vegas in the Verizon booth.
According to a company press release, Diebold is harnessing the technology used to provide high-speed connectivity to laptop computers, smartphones and other mobile devices and applying it to the ATM.
"The 4G concept is yet another illustration of the innovation that is a hallmark of Diebold," said Frank A. Natoli, Jr., executive vice president and chief innovation officer, Diebold. "We are committed to applying today's most advanced technologies to deliver ongoing improvements to the banking experience. By incorporating 4G technology, we have the potential to increase efficiencies, enhance security and improve customer service at the ATM."
In collaboration with Verizon, Diebold integrated 4G LTE technology to create an additional channel for communication to and from the ATM. With the addition of the 4G LTE channel, the ATM has the potential to communicate directly with third parties, such as service providers or monitoring centers.
A 4G LTE connection could also provide financial institutions with the needed bandwidth to connect to the ATM wirelessly, which could prove especially useful for off-premise deployments. This development was created with Verizon through its Innovation Program, developed to expand the possibilities of 4G LTE by working with different companies, from start-ups to established players, in industries representing a broad range of verticals.
"The application of 4G connectivity represents a giant step forward in the way financial institutions monitor and manage their self-service networks," Natoli said. "The concept is a critical milestone on Diebold's services roadmap, paving the way for advanced services functionalities that will optimize efficiencies, increase uptime, enhance security and improve the consumer experience."
Perhaps the most promising element of the 4G LTE-enabled ATM concept is its potential to expand communications between self-service terminals and the companies that service them. By enabling direct communication to service providers, the ATM could deliver more robust service-related data than providers typically receive today, according to Natoli.
Beyond services-related benefits, 4G connectivity could also enable the ATM to communicate directly with a monitoring center – without relying on an external alarm panel – facilitating faster assessment and dispatch in the event of an attack on the ATM.
For customer service, the 4G connection could be paired with video and audio capabilities to enable direct communication between the ATM user and the financial institution at the time of the self-service transaction through the utilization of wireless two-way video.
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