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Commentary: How do you see ATMs changing society?

Richard Buckle is the founder and CEO of Pyalla Technologies LLC, a provider of strategic consulting and business development.

Let me introduce myself. There are members of this community who already know that I have enjoyed the opportunity to work for Nixdorf when it was still better known as Nixdorf Computers. In the time that I spent with Nixdorf, I saw firsthand how it commanded quite a presence at the Hanover Fair, long before the organizers split off CeBIT as a separate information and telecommunication industry event. And yes, there were several years in the early 1980s where I didn't miss the Messe!

From my time at Nixdorf I moved to Tandem Computers, better known today as a self-contained group within HP and operating as the NonStop Enterprise Division (NED), where I enjoyed watching the company become a force in the marketplace, providing essentially continuously available intelligent front-ends to many of the financial services' data centers. Following several enjoyable years at Tandem Computers I then moved firstly to Insession Inc., before it was acquired by ACI Worldwide, and then lastly to GoldenGate Software.


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All the while, I didn't distant myself from the issues facing today's financial institutions, nor was I too far removed from the networks and devices that today continue to represent the face of these financial institutions to many of their clients. I have been working with vendors on networking protocols as the industry moved away from proprietary technologies rationalizing on IBM's SNA, before the Internet arrived, and the move to TCP/IP proved irresistible for all. And of course, almost simultaneous with these changes, we all watched the demise of some formerly-treasured rock-solid technologies and products such as IBM's PS/2 - OS/2 controllers as well as my all-time favorite, the IBM Series/1.

Through it all, fortunately, the lowly ATM survived. Indeed, for many of us, it thrived. I was still at Nixdorf Computers when one of their earliest models arrived in Australia, and I marveled at how it included a heating element to ensure proper operation in subzero temperatures – obviously a must-have feature in sunny Australia!

This year I participated in user community events in both South Africa and India and had an opportunity to see first-hand the role ATMs play within both countries. The marvelous advantage that comes with this technology is that it dispenses money whether it is located in an office building, the corner of a crowded railway station or alongside a dusty road in a rarely-visited village. As long as a country relies upon cash, the ATM plays a very important role.

Long gone are the days where in countries such as England, and even parts of Australia, the village pub anchored social life. Some may argue that they do remain the cultural heart of the respective societies. After all, where else can you keep up with local politics? Not to mention hear of the latest scores from the county cricket match. Yes, village life has changed a lot in the old country. But in emerging countries, there are less cultural equivalents, and I am wondering whether indeed the ATM will become the new pub? After all, from where I stood, as lines formed, the conversations flowed and there was rarely a moment when something wasn't going on.

The growth of ATMs and their continued presence in our communities is often discussed, and I notice that in the more advanced societies it has led to some observations about how they are now part of our legacy infrastructure. Indeed, cash is becoming obsolete and there's simply better ways to carry on business. However, in the coming years, some of the biggest ATM networks in the world will appear in the most unlikely of countries. No, few discussions in the future will be able to ignore the transition or treat lightly the contribution ATMs will be making when it comes to easing communities into ways of doing business we all just take for granted.

And these ATMs will be doing so much more than dispensing cash – yes, cash will be there, but with the network behind them and the infrastructure in place to ferry any kind of information and services to even the remotest of locations, the future looks pretty bright. Far beyond the support of local commerce, there are elections? education? entertainment? And much more. But about these aspects of ATM deployments, I will leave to another post.

Again, I am looking forward to hearing from you and welcome your feedback and comments. My business life today is centered on expressing opinions and providing commentary, and I really appreciate the feedback. With that, I will move on. How do you see ATMs changing communities, even societies, and will it all be for the best?

For more industry perspectives, visit our blog page.

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  • Jonathan Rosenne
    about 5 months ago
    The future is cash deposit and recycling. The technology seems to be ripe, and after the big banks will implement it for "on us" we will see them linking to each other just like withdrawals. The major obstacles for this are rules, regulations and fee agreements.
  • Jim mathews
    about 5 months ago
    If it were not for taking deposits, the ATM's would best be advised to prepay their funeral. As a banker that is also a regular person, no one in my family uses ATM's anymore except me. And i use them to make deposits conveniently. Although the immediate or 'tonight' posting is a great advantage for the consumer, i just like having an easy way to get rid of the few checks that still exist. And i'm old enough to like the receipt, which eventually i will probably not even use. I never even look at it, but i like to hold it after giving up my check!
  • Pallavi Navangul
    about 5 months ago
    Hey Richard, I truly agree with you.In India it seems to have become a mini bank for easy cash withdrawal as and when required.I being in ATM Deployment business have been keenly studying the behavioral pattern of customers withdrawing cash or nowadays depositing cheque or cash.People rather stand in a queue near the machine than walk into a Bank for the same.
  • Tope Ajao
    about 5 months ago
    ATMs have truly changed the way we live. Today, the statistics still show growth in cash withdrawals at the ATM despite the new wave of cashless society around the world. The ATM still remain relevance as its being transformed to points of services and inclusion for both the banked and under/ unbanked. Emerging markets today continue to deploy ATMs to serve a channel for cash redemption (mobile money), cash deposit, funds transfer, bills payment and several other value added services in addition to its generic cash withdrawal functions which now being integrated for biometrics functions...
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