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Senator Durbin questions Wells Fargo about debit fees

Sen. Dick Durbin (D-Ill.) asked Wells Fargo why it has increased debit fees to customers when the bank recently announced a $4 billion profit, according to the Huffington Post.

In a letter to Wells Fargo's chairman and chief executive officer, John G. Stumpf, Durbin wrote, "It is certainly surprising that your bank would pursue this fee strategy in light of the consumer reaction that has been prompted by Bank of America's recent imposition of a monthly debit fee on its customers. If you were hoping that your new fee would go unnoticed, it has not."

Wells Fargo announced Monday an increase of 21 percent from the previous quarter. The bank is testing a new $3 debit fee in Georgia, New Mexico, Nevada, Washington and Oregon, which according to the article, it says will recover some of the lost revenue resulting from the implementation of the Durbin Amendment on Oct. 1.


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The Durbin Amendment, a component of the Dodd-Frank Wall Street Reform and Consumer Protection Act, applies an interchange fee cap of 21 cents per debit transaction, along with five basis points to be multiplied by the value of the transaction. Issuers can also receive an additional 1 cent per transaction toward the costs of fraud prevention.

"It is unfortunate, though not surprising, that your bank is now blaming swipe fee reform for your decision to impose this significant new fee on your loyal customers. ... Because Wells Fargo has not made publicly available any of its own cost or revenue data regarding debit transactions, I will inform you what the publicly-available data reveals," Durbin wrote. "Wells Fargo will make at least an estimated $1.22 billion in annual debit interchange revenue after swipe fee reform. This amount far exceeds any reasonable measure of the cost to Wells Fargo of conducting debit transactions. Instead of making up costs, your new consumer fee appears to be a plain attempt to increase your profits — even though your bank just reported third quarter profits that hit a record high."

Now that the implications of the Durbin Amendment are sinking in, banks are responding cautiously to the new economics of debit cards. With interchange revenue streams cut in half, most banks will feel the need to begin charging some kind of fee and dropping rewards on debit cards.

"Banks are all watching each other because there is a first-mover disadvantage in this case," said Ed Lawrence, director of the Debit Marketing Roundtable at Rockville, Md.-based Auriemma Consulting Group. "The first-movers to institute debit/checking fees in a given market will experience the most scrutiny and possible attrition, along with negative press; as others follow, customers will have fewer places to move to."

Congressman Jason Chaffetz (R-Utah) and Congressman Bill Owens (D-N.Y.) are the lead co-sponsors of legislation they plan to introduce to the House of Representatives repealing the Durbin Amendment. The Electronic Payments Coalition last week announced its support for the legislation.

"When consumers are starting to feel the effect of the repercussion of the Durbin Amendment we should do something," Chaffetz told reporters and others on a conference call last week. "These legislatively enacted price controls have compelled banks to charge consumers higher and in some cases new fees to make up for lost revenue."

According to the article, Durbin has also encouraged consumers to close their Bank of America debit cards and move to smaller banks that don't charge debit fees. Bank of America announced in late September that it will begin charging a monthly $5 fee for debit cards beginning in January.

For more information about this topic, visit our regulatory issues research center.

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  • james heile
    about 7 months ago
    I think the government is trying to mask the true reality of the Durbin Amendment. As a FI under the $10 Billion asset level we are very happy right now, but over the next few months the impact of the routing requirement will have a material impact and ultimately force our hand to make some pricing changes, increase rates, lower investment earnings, eliminate rewards or more. We did a study and determined if our card holders were BOA's or Wells Fargo's what would be the impact based on their monthly usage and it was determined that we would see about $4.90 a month in revenue losses from each "active" card holder. That is a hugh amount when your taking hundreds of thousands active card holders. This revenue allows us to provide rewards, agreesive risk management tools, free on line banking, checking and advanced ATM technology....all of which is getting a second look after we see the real impact of Durbin between now and end of April.
  • Larry Galvin
    about 7 months ago
    Mr. Heile:

    The $4.90 loss that you refer to if correct is just less revenue not a loss. You say banks use that money for rewards cards etc. Really? The merchants pay for rewards cards not the banks. Since is does on line banking now a big expense? If banks were to shut down on line banking and their customers had to go to a branch to conduct business the increase in costs to the banks in extra staff alone would be astronomical. What do you mean by "aggressive risk management tools?" This is just a term that you threw out there. Your argument for more bank fees is ridiculous.
  • james heile
    about 7 months ago
    Larry, Its apparent that we are on different sides of this discussion. I respect your opinion and thoughts, however, I only speak the truth associated with the costs and lost revenues that non-exempt financial institutions will and do experience. Not all financial institutions utilize merchant funded rewards. And the revenues from interchange have paid for many services that are now being reviewed based on impact we are waiting on seeing between now and next April.
  • Andrei Damaskin
    about 7 months ago
    Specifically, in the long run, banks will be forced to pay more attention to their investments in a number of clients' service supporting programs. Basically it involves the costly program of risk-monitoring carried out on in-house or outsourced processing centers; programs, development of loyalty and personal treatment based on CRM; that will slow down the migration to EMV.
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