NCR Corp. and INETCO Systems Ltd., a provider of business transaction management solutions, have signed an exclusive software relationship that combines NCR's monitoring and analysis solution, APTRA Vision, with INETCO's transaction monitoring solution, Insight. The announcement was made today at the BAI Retail Delivery Conference in Chicago.
As part of the agreement, NCR will begin reselling INETCO Insight through license resale or managed service. NCR also will provide a range of consulting services related to INETCO's solution.
INETCO Insight complements APTRA Vision by combining transaction profiling, application performance analytics and end-user experience monitoring to isolate the root cause of transaction performance issues, according to a press release.
"As financial institutions increasingly turn to their self-service networks in order to improve customer service, manageability of that network becomes paramount," said Michael O'Laughlin, senior vice president, NCR Financial Services. "Thanks to this new, exclusive relationship between software leaders NCR and INETCO, financial institutions now have unparalleled access to data, actionable management insight and control – no matter how complex and busy their network."
The combined solutions allow financial institutions to monitor transactions originating from a variety of point-of-payment applications, such as dial-up ATMs, IP-based ATMs and third party gateways.
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