Pendum

Emirates-NBD, the largest banking institution in the Middle East according to assets, is rolling out video chat at 10 to 15 ATMs located throughout the UAE in order to give users a direct video feed to multi-channel contact centers in an effort to boost customer service, according to GulfNews.com.

The video chat will be launched through a partnership with Avaya Networks, a global provider of business collaboration and communications solutions.

"We're very proud to be one of the first banks to offer these services," said Ali Sajwani, the bank's chief information officer, yesterday at Telecoms World Middle East 2011 in Dubai. Sajwani did not announce a specific launch date for the new video-enabled ATMs, but said rollout would be paced across the country.   

For more information on this topic, visit our installation/deployment research center.

Related Content

User Comments – Give us your opinion!
Products & Services

BankWorld POS

http://global.networldalliance.com/new/images/products/5621.png

5621/BankWorld-POS

Retail Lobby Model ATM

http://global.networldalliance.com/new/images/products/6925.png

6925/Retail-Lobby-Model-ATM

Full Service ATM

http://global.networldalliance.com/new/images/products/Itautec_IW1501.gif

732/Full-Service-ATM

Durable and Attractive Composite Series Kiosks

http://global.networldalliance.com/new/images/products/4444.png

4444/Durable-and-Attractive-Composite-Series-Kiosks

Two Way Wireless for ATMs, The DPL Group Hercules Plus

http://global.networldalliance.com/new/images/products/931.png

931/Two-Way-Wireless-for-ATMs-The-DPL-Group-Hercules-Plus

Through The Wall ATM- NH 2100T

http://global.networldalliance.com/new/images/products/nh2100T_100.gif

1014/Through-The-Wall-ATM-NH-2100T

Contract Labor Workforce Solution

http://global.networldalliance.com/new/images/products/6935.png

6935/Contract-Labor-Workforce-Solution

FINsim ISO

http://global.networldalliance.com/new/images/products/6487.png

6487/FINsim-ISO

ATM Canopies & Buildings

http://global.networldalliance.com/new/images/products/1079.png

1079/ATM-Canopies-Buildings

Unrivalled Managed Network Services to Power Your Operations

http://global.networldalliance.com/new/images/products/4381.png

4381/Unrivalled-Managed-Network-Services-to-Power-Your-Operations

NCR
ATM & Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.