Banking Business Review reports that Broadridge Financial Solutions has launched a new functionality within its PROactive solution suite for the reconciliation and automated exception handling of ATM activity.
The company said PROactive will make it easier for banks to improve accuracy and error detection by reconciling a range of ATM transaction processes. Examples of ATM reconciliations covered by the new functionality include cash replenishment, individual ATM transactions, bank balances, float cash, ATM networks and cash deposit machines (CDM).
Additionally, banks improve levels of customer service as failed ATM disbursements can be identified quickly and erroneous debits to customer accounts corrected before these cause complaints, according to a company press release.
Broadridge City Networks general manager Marcus Dutton said they have recently been working with a number of clients looking to improve automation and risk reduction for their ATM operations. The solution has already been implemented by five clients, according to Dutton.
"Whenever we detect a common theme, we aim to provide a standard solution that will both enable our clients to deploy new controls more quickly and also benefit from the cost-savings that a packaged solution provides, compared to bespoke software development," Dutton said.
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