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Banks and other ATM deployers view integration of ATMs with smartphones as key in the ongoing development of the ATM channel, said Ian Kerr, CEO of Level Four Software Ltd., a Dundee, Scotland-based software developer.

The growing use of smartphones will lead to cardless ATM cash withdrawals through the use of Near Field Communication in which the smartphone owner holds up his mobile phone to the ATM to complete a transaction without the need of a card, Kerr added.

He said the ATM industry already is experiencing the increased use of mobile phones in ATM transactions. They include First National Bank which is based in Johannesburg, South Africa.

The bank emails an SMS-text message that includes a temporary PIN to a mobile phone owner who has either lost or forgot his ATM card. The bank customer then is able to type in the temporary PIN at the ATM to make a cardless ATM withdrawal.

"Right now, we're just scratching the surface with the relationship between the mobile phone and the ATM," Kerr said.

Level Four recently released an industry survey titled, "Five Ways to Innovate at the ATM," an integration of ATMs with mobile phones was listed as a top priority for ATM deployers.

"Rather than seeing the ATM as competing with other channels, such as mobile and online, forward-thinking banks now view the channel as complementary," the survey found.

Other top priorities cited include: tailoring the ATM offering to meet the needs of the individual customer, offering new services at the ATM to boost revenue, increasing ATM security and moving forward with innovation.

Level Four surveyed ATM executives in 2009 and the top priority at the time was increasing ATM uptime. This year's results mean ATM deployers are more forward-thinking, Kerr said.  "And that is very encouraging," he added.

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User Comments – Give us your opinion!
  • Syed Hasan Mehdi Naqvi
    89633426
    I have more information related to smart phone integration with ATMs

    Syed Hasan Mehdi
    IT Project Manager
    Habib Bank Limited , Dubai - UAE
    Email : hasan.mehdi@hbl.ae
  • Syed Hasan Mehdi Naqvi
    89633282
    I want more information on smart phone integration with ATMs

    Syed Hasan Mehdi
    IT Project Manager
    Habib Bank Limited - Dubai , UAE.
    Email : hasan.mehdi@hbl.ae
  • Tope Ajao
    89620859
    I agree with Fredrick Lowe and Ian Kerr on the need to see the ATM as a complementary channel to the mobile channel. This doesn't only apply to the ATM but the POS terminals as well. All financial institutions and ISOs have to see other electronic channels as complimenting the mobile channel due to its accessibility and acceptance worldwide. The convergence will not take as long as it has taken individual channels to get to where they are today especially in Africa.
  • Hatem Smine
    89617634
    Agree with Tope Ajao. At Payfair (PayFair.eu) we developed a solution that allows people to use their mobile phone (instead of the plastci credit card) to purchase on Internet or POS, and also to witdraw money or remittance from ATMs. The principle is simple: the user enters his phone number (on e-commerce payment page or on POS or ATM), then a pin code. As souble security, the host system calls the customer's mobile tyo make sure he's holding the GSM mbile in hands. Very simple, secure and convenient solution.
    Hatem Smine
    Innovative Payment Product Manager
    hatem.smine@payfair.eu
  • Stephanie Akpe
    89614514
    I strongly agree with Tope on the issue that other electronic channels should be seen as complementing the mobile channel. We need to give attention to the POS terminals especially, there is a lot that can be achieved through when there is a convergence.
  • Stephanie Akpe
    89612046
    I strongly agree with Tope on the issue that other electronic channels should be seen as complementing the mobile channel. We need to give attention to the POS terminals especially, there is a lot that can be achieved through when there is a convergence.
  • Syed Hasan Mehdi Naqvi
    89611460
    Integration should be done with iplementing & considering all security standards.
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