Diebold India, a subsidiary of Diebold Inc., yesterday announced that it has signed an agreement with Axis Bank, a private bank, to manage more than 20 percent of the financial institution's ATMs.
As part of the two-year managed-services contract, Diebold India will provide ATM incident monitoring, vendor management, cash forecasting, site management, replenishment services, caretaker services and consumables management for 1,100 ATMs owned by Axis Bank.
The financial institution, which is based in Mumbai, has more than 1,200 branches and more than 5,000 ATMs nationwide. It is India's third-largest bank based on the number of ATMs it owns.
"Today, the ATM industry requires numerous support services to run its operations efficiently," said Naresh Hosangady, vice president and managing director for Diebold in Southeast Asia. "Delivering these services will help us further strengthen our relationships with customers. We are proud to actively partner with Axis and to provide innovative solutions that will significantly enhance the consumer experience."
Diebold's managed-services facility in India is equipped with state-of-the-art technology for the remote monitoring of ATMs, content delivery, currency management, cash optimization, electronic journal upload and transaction processing and services.
Since beginning operations more than seven years ago, Diebold India has signed agreements to manage more than 18,000 ATMs for banks in India, a spokesperson said. The contracts are usually two to three years with provisions for extending the agreements, the spokesperson added. Diebold India is based in Mumbai.
Diebold Inc., which has its headquarters in North Canton, Ohio, is the world's third largest ATM manuacturer based on annual shipments.
