Solvport today announced that it is now providing support for NCR Corp. and Diebold Inc. ATMs.
The Portland, Ore.-based company has expanded its field service, technical call center and replacement parts offering for NCR and Diebold ATMs.
“Our decision to expand our support offering to include Diebold and NCR equipment was based on feedback we received from our existing customer base,” said Wayne Vandekraak, executive vice president of business development for Solvport. “Many of our customers have reached out to us over the past year, indicating they would like alternatives for service on their Diebold and NCR equipment. We listened to their needs and created a product to serve them better.”
The new service offering includes first- and second-line two, four, eight and 12-hour response times for field service. Solvport also will provide 24/7 call center support to meet almost any service level requirement. Customers also have real-time access through the company’s Solview 3.0 website and Solview mobile smart phone application. This service provides updates for call dispatch and completion times, visibility of the number of ATMs currently under contract, customer invoices, service call response and repair times.
In addition, the service provides location and equipment pictures taken by field service technicians and customizable e-mail notifications of changes to service events for ATMs.
Solvport, a division of TRM Copy Centers, LLC, is a national leader in outsourced, off-premises ATM and kiosk services. Solvport provides help-desk support, real-time monitoring and project management for 120,000 locations nationwide.
