DAYTON, Ohio -- Bital Bank of Mexico has increased the availability rating of its ATM network by using ATM management software produced by Gasper Corporation.
Alvaro Meir, sub-director of the user help desk at Bital, said, "The system produces specific reports that tell us just what is happening with every machine in the network, helping us to pinpoint small problems before they become large ones. It also helps us determine the best locations for new machines as we expand the network."
Bital Bank has a network of 3,600 ATMs, with plans to grow to 4,500 in the next year. The company faced an added challenge because of its network infrastructure consisting of three different brands of machines (Fujitsu, Diebold and NCR) and three different types of switches (IBM-Action 2000, TandemK-Connex and TandemS-Connex).
According to the Gasper release, by using the Windows-based Gasper Manager system, Bital has created a customized reporting and troubleshooting system that has raised its ATM availability from 76 percent to 96 percent over the past two years.
Gasper Manager features online monitoring, integrated trouble ticketing and notification systems and comprehensive reporting capabilities. Its components work together to optimize ATM availability and cost-effectiveness.
The Core Manager interprets ATM status codes, takes action based on customer-defined rules, opens and manages trouble tickets, notifies appropriate personnel and reports on network and service team activity. The Automated Service Manager executes and manages service team notification, tracks performance and escalates based on customer-defined parameters. The Automated Command Manager enables and manages host commands to ATMs and other elements.
