• Carreker to provide ATM network management for ACS

    Tags: Software
0 Comments
DALLAS -- Affiliated Computer Services, Inc. has licensed Carreker Corporation's eTellerManager™, an integrated ATM network management solution that provides fault and device monitoring, as well as automated dispatch and escalation of ATM service requests.

The contract with ACS represents Carreker's first sale of the company's ATM monitoring system since it was acquired in February 2000 with the purchase of Canadian-based Automated Integrated Solutions, Inc. (AIS), a provider of advanced technologies driving the monitoring and communication requirements of large ATM networks.

Carreker's product will replace ACS' existing ATM monitoring solution, which was previously provided by Gasper Corp., for ACS' entire ATM network.

eTellerManager automates a large portion of the management of large ATM networks. Using electronic data interchange channels to communicate with most nationally-based service providers, as well as Interactive Voice Response, pager, e-mail and Internet facilities, the system manages the identification and associated dispatching of all ATM network faults and events, as well as the scheduling and tracking of first line, second line and emergency cash activities.

"As the ATM industry continues to expand and diversify, it is important to not only streamline operational processes and costs, but to look at new ways to enhance the value realized by our customers," said Patrick Law, vice president, Client Operations at ACS. "Utilizing electronic computer-to-computer mechanisms for interacting with armored car companies and our own service technicians, Carreker's eTellerManager system will allow ACS to automate its internal communications. These are value-added facilities that will differentiate ACS in the ATM marketplace," concluded Law.

Carreker's eTellerManager is built upon an open architecture platform and is client/server based. Bjorn Larsen, managing principal of Carreker Corporation and former president of AIS, said that highly flexible, open software has become a necessity as the industry moves toward an Internet-based business model.

"In addition to the requirement of an open platform, each industry player wants an individualized solution that fits their specific business needs, without investing months of effort in the customary scripting associated with other ATM fault management systems," Larsen said.

"As the ATM industry enters the mature phase of its life cycle, the costs to operate an ATM network will continue to be scrutinized. Those operators who have not effectively managed their costs will have difficulty remaining efficient in this highly competitive marketplace," said Royce Brown, vice chairman, Carreker Corporation. "They must take
advantage of technological solutions to bring their business to the forefront of the market in an effort to increase profit and market share while reducing cost."

Related Content

Reader Comments

Add a Comment

We welcome your thoughtful comments. All comments will display your real name.

Want to participate in the discussion?

Or log in for complete access.

  • Clear
  • Post
Be the first to post a comment for this story.
Products & Services

New Economical, Attractive 5800 ATM Enclosure Series

http://global.networldalliance.com/new/images/products/657.png

657/New-Economical-Attractive-5800-ATM-Enclosure-Series

ATM Security

http://global.networldalliance.com/new/images/products/4412.png

4412/ATM-Security

Application Monitoring for Self-Service Devices – JAM NM

http://global.networldalliance.com/new/images/products/LogoJAMNM.gif

3745/Application-Monitoring-for-Self-Service-Devices-JAM-NM

ADA-Compliant Braille Decals: In Stock, Same Day Shipping

http://global.networldalliance.com/new/images/products/4726.png

4726/ADA-Compliant-Braille-Decals-In-Stock-Same-Day-Shipping

Tomorrow Technology Today

http://global.networldalliance.com/new/images/products/Phoenix_DW.jpg

1031/Tomorrow-Technology-Today

King Teller K2(08) - Cash Recycling System

http://global.networldalliance.com/new/images/products/K208_100.gif

1148/King-Teller-K2-08-Cash-Recycling-System

RL2000 — Retail ATM

http://global.networldalliance.com/new/images/products/RL2000_100.gif

1019/RL2000-Retail-ATM

Mobile Payments via PAImobile

http://global.networldalliance.com/new/images/products/4667.png

4667/Mobile-Payments-via-PAImobile

Merchant/ Retail Chain Solutions

http://global.networldalliance.com/new/images/products/Retail_Sol_100.gif

1191/Merchant-Retail-Chain-Solutions

Casino and Gaming Solutions

http://global.networldalliance.com/new/images/products/Casino_100.gif

334/Casino-and-Gaming-Solutions

Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.