NORTH CANTON, Ohio -- Diebold has centralized many of its customer and support services at the company's new Customer and Technology Support Center in Green, Ohio.
"We renovated and expanded our existing facility in Green to create a centralized hub for all customer support communications by bringing together high-tech equipment and support staff," said Robert W. Reho, vice president, service and systems operations and support. "In this environment, a variety of Diebold experts can work as a team to respond to customer needs and more quickly develop new service solutions."
Diebold can now offer customers remote diagnostics, intelligent troubleshooting software and downloading of software fixes. In many cases, Diebold can identify and repair problems before customers are even aware of them.
"We have moved far beyond simply fixing customer equipment when it breaks," continued Reho.
The Systems Solutions Lab is outfitted with an array of Diebold equipment as well as other devices typically found in customer environments. In these labs, Diebold technicians, network consultants and support engineers can simulate and troubleshoot customer problems. They can also test and certify functionality and integration into customer systems and networks.
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