NORTH CANTON, Ohio -- Diebold, Incorporated has received a patent for its Diebold Advisor service -- the first patented value-added service in the company's 140-year history. Diebold Advisor monitors the operational status of a customer's entire population of ATMs.
According to Diebold, the patent demonstrates the company's increasing focus on providing customer solutions that include both the products and related value-added services to support and maintain them.
"Installation, maintenance, monitoring and other services are playing an increasing role in Diebold's offering to customers. This patent moves us into a new arena, one that has become a true benefit to our customers worldwide," said Robert W. Reho, vice president, Global Service Support for Diebold.
Diebold Advisor automatically notifies maintenance staff when an ATM requires attention for conditions that include low cash or receipt paper levels. Alerts can also be transmitted when potential problems are detected. Information gathered by Diebold Advisor enables customized analysis of maintenance records and gives customers the ability to evaluate their ATM network's performance.
"Customers are increasingly turning to companies that can provide total solutions that include both equipment and service," according to Roy Shirah, vice president and senior director of self-service product planning and management, and one of the inventors named in the patent.
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