COLUMBUS, Ohio -- Bank One Corporation (NYSE: ONE) and NCR Corporation (NYSE: NCR) have implemented NCR's ImageMark Enterprise Transaction Archive as the technology and services platform to convert paper checks and other paper transaction documents into electronic images.
According to a release, this marks the launch of one of the world's largest enterprise check-image archive systems, which has captured and archived more than one billion items to date.
"Image technology allows us to immediately improve customer service, while allowing us to offer new image products and increase our operational efficiencies," said Earl Jennings, Bank One senior manager of item processing.
Bank One's Instant Image application, driven by ImageMark Archive and ImageMark WebView, has allowed Bank One's customer service providers to retrieve images of their customers' checks online and answer questions while they are on the telephone or in the banking center.
Future plans for using image technologies at Bank One include pushing the process of capturing the images farther into the marketplace.
"We have a model that will allow us to roll out an expanded archive, capture images in a variety of ways, deliver image products and gain competitive advantage in the marketplace," said Lewis Fischer, group manager of Bank One operations.
