DAYTON, Ohio -- Gasper Corporation has introduced Vantage 6, the latest version of its Vantage ATM management/monitoring software. New features include enhanced service team management capabilities, increased Web-based Workstation functionality and a cash monitoring module.
Jeff Davison, Gasper's president, said in a news release, "We've always been strong in service team management -- automated dispatching and escalation, management reporting. Now Gasper Vantage 6 uses those capabilities and ties them directly to the performance measures found in our customer's SLAs (service level agreements). Our customers can now better manage their SLAs and actually determine the service team performance against the agreement. The reporting gives you black and white numbers to show to your service providers that support your claims."
Gasper product manager Ken Cooper said in the release that the Cash Monitor module was created in response to customer demand. "We listen to our customers. They tell us that when they receive cash-low statuses from their ATMs, the machine typically runs out of money in under three hours. Emergency Cash Replenishments can take as much as six hours, thus adding significant operational costs."
Using Cash Monitor, Cooper said, Gasper Vantage users can define and automatically monitor software-based, cash-low sensors and take corrective action to avoid cash-outs.
Cooper said that Gasper plans to add interfaces to some of the industry's leading cash forecasting tools.
