London-based Barclays Bank, one of the largest financial-services companies in the world, had a problem with long teller lines. To enhance the efficiency of its branches, the financial institution deployed 512 self-servicing kiosks from Wincor Nixdorf International throughout its branches in the United Kingdom.
The ProPrint 2000 kiosks allow Barclays customers to access their accounts via the Internet as well as print statements. Since the kiosk deployment, bank customers and staff have seen tremendous improvements in branch efficiency. The bank's transactions volume has increased more than 350 percent, and use of the kiosks has grown exponentially since their deployment.
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Editor's note: This case study was provided by Wincor Nixdorf International. Statements made in the text reflect the views and/or opinions of the case study's author(s) only.
